Lucky Eagle Casino & Hotel (Washington)

Beautiful place very clean and accommodating. Great food and good service

the staff were very friendly and helpful, the room was spotless and very comfortable. we had a great stay.

Our stay was great! I would highly recommend staying. We were put in a newly renovated room. So clean and the beds are so comfortable now!! I even inquired about what mattress they are using.

It was a nice hotel. It seemed new, well furnished, and had a nice hot tub. There was a big hairball in my shower when I arrived, and there was a large stain on the lamp. Both made me wonder what else might be dirty that I just couldn’t see with the naked eye. However, this is not the reason for my low rating. We also tried to eat at the restaurant, but the wait was so long that we gave up and went back to our room and had to order out instead. The biggest issue, however, was safety. The adjoining room connected to my room did not have a locking door. On my side, there was a lever handle. On the side facing the other room, there was no handle, which is clearly intended to prevent someone from opening it from that side. However, without an actual lock, I did not have the ability to secure the door. From my perspective, it felt like someone could force it open with a credit card or tool. Whether or not that is technically true, I did not feel safe. If both doors were opened, someone could walk straight through from the other room. I told the front desk that I did not feel safe. I also spoke with housekeeping. I was told that some rooms have locks and some do not, and that they had seen some with locks but did not know which rooms actually had them or how to assign one. My concern was not addressed, nobody seemed to care, and it was not escalated. That is unacceptable for a hotel. Guest safety should not be optional. This could have been a good stay, but the basic lack of security, long restaurant wait, and lack of cleanliness ruined it.

There was dirty blood/wine stained sheets. Staff gave us a food voucher but kinda just blew off the complaint.

Nice and spacious room with comfortable beds. Walk-in shower with no ledge was a nice touch and loved the apps available on the television.

Stay was nice for the price. Room was clean, bed was comfortable, on the soft side. Blanket and sheets were very thin, had to grab the spare thin blanket in the closet but ended up being fine. Hot tub was a nice feature in the evening.

Clean room, comfortable bed, and the amenities in the room. I will definitely stay again.