Hilton Garden Inn Rochester Downtown Reviews

The hotel is very convenient to the hospital, about a 10-minute walk away, and the entire journey is indoors.

The room is clean, the location is reasonable, and the facilities are complete.

Over-all nice facility, however the beds were too firm and the TV counter in the room was covered with coffee stains. Friendly helpful staff. Great location for our visit

Property has construction underway in the lobby, but our fourth floor room was clean, in excellent condition, and quiet. Staff members were extremely helpful and there is a courtesy car back and forth to Mayo locations if needed. The only onsite parking is valet, but the third street ramp public covered parking is only a block away(shorter than a standard block distance). It was convenient, even though off site. Both the hotel and the public parking garage connect to the downtown skywalk. There is not an off street entry in front of the hotel, street parking only, so plan people and luggage unloading accordingly. Since our use of the lobby was minimal, construction was not an issue for us and it appears it will be quite nice when complete. And kudos to the staff. Every one we came in contact with was helpful and courteous. We would stay again.

The garden Hilton in Rochester was an amazing. Staff was polite and socialiable always smiling and helpful. We needed to go to the Mayo and he said you can always the skyway and showed us where to go everywhere we need to go we could use the sky way. Valet staff was Jonny on the spot even with the weather. Staff was very engaging which was so nice other places we’ve stayed the staff were stuffy and non engaging, construction was going on but you could barely tell. Room was fanstastic and the bed was so comfy. We will definatly stay here when we come back 5 stars

The attendants at the check in desk were very nice and considerate wiht switching my room from King to 2 Queen

Lobby area is being remodeled so the lounge area is now the front desk. Fortunately good food and drinks are nearby.

Left a bad taste. Hotel is being renovated, specifically, the tile floors are being removed today by a handheld jackhammer. You can hear it throughout the hotel. I asked for late checkout, front desk said "no." I said not even an hour, and again was told "no." It would have been nice to know in advance about the construction. Would have been nice if the front desk permitted late checkout. I'm guessing the hotel was less than 1/2 full.

Our room was right next to an exit to the skywalk area. Very noisy. Their guest service site needs to be updated. It showed you could order room service from two restaurants and actually one of the restaurants is permanently closed. The ******* site shows free breakfast which isn’t true. Again guest service site needs alot of updating.

Everything was great. Loved not having to walk outside to Mayo in February. Front desk staff was friendly and very helpful.

Comfy bed and pillows, quiet, very convenient to skyway and Mayo, breakfast was great with multiple choices including made to order. Friendly and accommodating staff. We will definitely stay again.

The hotel was fine. We had to ask for a Roku for the tv. When we asked the first time, they just said some rioms have them. Turns out you have to just specifically ask to get one. Customer service was okay but valet was usually pretty slow. They never seemed happy about doing it. Pool and hot tub were decent. Rooms were pretty good and with skyway to Mayo, we would stay here again.

Took advantage of the shuttle to the Mayo clinics. Best part since then we did not have to worry about parking and stayed warm. -tempatures in the negative levels.

Overall a good experience. I was disappointed that there were so few options for food delivery and the cost of the breakfast.