Guest User
February 28, 2024
We were at the Marriott Rochester Mayo Clinic area in late January / early February to get a diagnosis for a debilitating condition affecting my husband. As you can imagine, we were already stressed and worried. The experience at this hotel was above and beyond anything we could have asked for! Every single person we came in contact with was beyond kind and compassionate. They are amazing. We did have 6 individuals who stood out consistently I'd like to mention here: Bob, Glenn, Luke and Joe - all are at the front of the hotel and made us feel welcome and never a bother. Regardless of the ask, every one of these 4 gentlemen were on top of it!! David and Janice - wow - we cannot possibly say enough about these two! Janice seemed to be everywhere, doing everything, and smiling all the while. David was in the Concierge Lounge every morning. From the first day, he introduced himself, went out of his way to take care of us - as well as every single person who walked into the lounge. I felt like we were in his home. What a lovely, lovely man! The majority of people going to Marriott Mayo Clinic area aren't there for fun. They are scared, they are lost, they are away from their normal support system. This group of people made us feel comforted, supported, and cared for. We will never forget them!