When arriving the hotel looked awesome! Nice rooms and a fun pool area for all ages for a family reunion group of 22 people. While it is understandable to have a full and busy hotel, that does not account for the numerous people using the pool without being guests. On Saturday, it was clear that hotel staff made no effort to keep the pool at a reasonable number of people for max capacity or safety. There were 3–4 birthday parties and a wedding on one day. Many people coming into the hotel in groups, breezed by the front desk, caring gifts and wearing bathing suits. The main pool was standing room only which was unsafe for anyone using the big slide or standing near the bottom. The toddler pool was overrun with preteens playing volleyball, and other kids were sprinting the hallways like it was a track. Any table left attended in the pool area was quickly taken and/or moved to be used for party goers. There was literally no place for our large group to go except for the breakfast area to sit and visit, and even that was extremely noisy with all the running, screaming kids through the hotel and in the lobby area. While I am sure this was a fun party environment for NON-PAYING partygoers, it’s at the loss of our business as our family reunion will not be returning in the future.