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Holiday Inn Express Rochester - University Area
3.8/5114 Reviews
Hi. We have been to this hotel pre-pandemic and have given it great reviews. So we were very surprised to find what we did. When we arrived, we waited awhile to be greeted at the desk. Finally the employee working on paperwork at a nearby counter finally came over. Then there is the room. It was pretty awful. Grimy, damaged, stained, and just unpleasant. We had to wipe down the desk handles from the stickiness. We could not believe it. When asked if there were better rooms, the response was they are all the same. They did offer to move us, but what was the point. I never expect luxurious breakfasts at these places, but this one was unappetizing. They were out of items, items that should have been refrigerated, like cream cheese, were not, the pancake machine was out of operation and even the cover to the oatmeal was not connected and broken. I should note, the women working there were very pleasant.
Courtyard Rochester Downtown
4.5/551 Reviews
Very comfortable and very clean, this hotel was newly renovated in 2021 The facilities are complete, the sanitation is very clean, and the environment is very convenient in the city center. The only thing is that the breakfast is not self-service, you need to order it yourself downstairs
Extended Stay America Suites - Rochester - Henrietta
2.9/598 Reviews
I have stayed in several hotels in Henrietta over the past few months, son is a student out there. I am not a ”Everything has to be perfect” type of guy, but for the price, I would like certain things. When I checked in, they didn't have the person in front of me in their computer, so took quite a while to get him checked in. When I got there I asked if I could stay in a single. I was not sure if my son would be staying there or not, so I said I wanted a double (what I had reserved). The front desk person apparently was not told what rooms were clean, so she left, had to go upstairs somewhere to get a housekeeping list. By the time I got checked in there were 5 others behind me waiting to check in. I did get a choice of what floor I wanted. I choose the second floor. First thing I noticed was the smell. It is a ”non-smoking” hotel but apparently was not enforced. In fact, a previous person staying in my room had fixed a plastic bag over the smoke detector to keep it from going off. I didn't want to try to balance on the chair to try to take it off, so trusted the heat detector in the room to alert me if there was a fire. I was not going to be cooking in the room. Since there was no coffee maker, I wanted to heat up some water in the microwave for tea, I looked through the cabinets for mug, a pot, anything to use in the microwave or on the stove, there is nothing in the room. I stopped by the desk and asked for something to heat water in a microwave, like a mug. I was given a plastic cup, like the ones in the bathroom, not microwave safe. If you want to use the microwave or stove, bring your own dishes I guess, it says you can request dishes/ pots at the front desk, but didn't work for me. After I did get past the smoke smell (and opened up the window to let some fresh air in, they opened about 3 inches), I noticed the bed was small. I have a queen bed at home, this was not a queen. I also have a full, and pretty sure this was smaller than a full. Two people could fit, but would not be comfortable, unless you really, really wanted to cuddle together. I went out for a hockey game, got back about 10:30. From then until about 1:30 it sounded like someone above me was moving beds around. I couldn't tell exactly what time because the alarm clock display was broken. I am used to hotel room noise, not expecting quiet, this was really, really loud. I left the TV on to try to drown out some of the banging. I couldn't really watch it because it is a smaller 19 inch (about), set down on a lower table, so laying on the bed, you couldn't really see it, but I could at least listen. The light from the TV did help me to get across the room, there was only one plug by the bed (which you had to move the bed to get to), so if you wanted the alarm clock and a cell phone, you could not use the light. I was awake early, and got a shower. Got about 3 hours of sleep. Heard about the grab and go breakfast, so at least I could get a cup
Holiday Inn Rochester NY - Downtown
3.1/5105 Reviews
Except for no housekeeper cleaning every day, everything else is fine. Breakfast buffet for one person for 10 dollars, although the dishes are less, it is still affordable.
Hilton Garden Inn Rochester-Downtown
4.2/5104 Reviews
There was a feeling of cleanliness and it was a good hotel. The bed was nice. There was no bathtub, but it may be due to the grade of the room. As for breakfast, there was not salad, so vegetables were not taken very much, but American hotel may be such a thing. The gym was pretty good, but the weight equipment was a bit difficult to use. We did not use pool, but it was good to look at from the outside. I couldn't find a good restaurant around. Maybe there was, but I didn't ask the concierge, so I entered a nearby steak restaurant called Mortons. I was overcharged but it has nothing to do with the hotel. Overall it ’s pretty good.
The Strathallan Rochester Hotel & Spa - a DoubleTree by Hilton
4.2/596 Reviews
Amazing stay as always. Love the restaurant

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