Guest User
June 28, 2024
We booked a block of 40 rooms at this hotel for our wedding. After the block was booked, the sales staff was difficult to get a hold of and when they did respond, members of the same team often responded to the same email with different answers. The hotel did not tell us that they would be doing substantial renovations to the hotel that would impact our stay. When we did find out because family members happened to stop by the hotel, we asked the sales staff about it and they told us that the only part of the renovations that wouldn’t be complete by the time of our stay was the countertop for the bar. When we arrived, the lobby was a construction zone complete with jackhammers. We reached out to our contact, who ignored us. On top of lying about the state of the hotel due to renovations, the service during our stay was terrible. One guest checked in to their room to find an old package of flat breads in it. All guests who stayed two nights found that their key cards stopped working after the first night. The hotel staff was rude to the line of people who needed to get their key cards fixed after returning to the hotel at 11pm and finding they were locked out of their rooms. Multiple guests had no hot water at various points throughout their stay and there were no Do Not Disturb signs, so guests were woken by housekeeping early in the morning multiple times in the same day. Guests who attempted to use the staircases found themselves locked in the building because the fire exits were locked. My veil was accidentally left behind in a guest room and despite calling and emailing various members of the hotel staff about it, they have refused to look for it for almost 3 weeks. When we were looking for a hotel for our wedding, we also spoke with the Courtyard and Holiday Inn Express in Mt. Arlington, who were far more responsive and kind. Our biggest regret about our wedding is that we chose the Hilton Garden Inn. I highly recommend any couples looking for wedding hotels in the area go with one of those other options.