Arrived to the hotel on Monday 18th the person in the front desk was pretty good she took my information down and the payment. She saw me with my dog and yet she did not asked any questions since this isn’t a pet friendly hotel, maybe she assumed gi was a service animal which is fine. Two days after one of the manager saw me and started asking her employees about the paperwork (yelling at them in a very unprofessional manner). The room was fairly clean but it did not have internet. I let the front desk know they send a technician within 30 minutes, he tried to fix the issue, changed the internet box like 3 times and left. I still didn’t have internet. Next day I went to the front desk with the same issue, they sent a different technician, he replaced the modern again also the tv and left he said he was going to be back and never did. Nobody followed up with me, I was without internet for 5 days. I had to go back to the front desk to ask for a solution, they offered me to move to another room, I did. Next day I was walking through the lobby with my dog and a kid ran into us and my dog started barking because he was afraid, one of the manager her name is Christy I believe she looked at me as if I was a criminal in front of everyone. 30 minutes after someone knocked on my room door very hard I though there was an emergency, it was this manager Cristy (I believe that’s her name) she didn’t even introduce herself and very rudely told me that my son needed to leave the hotel, I told her he wasn’t a pet but and emotional support animal and he wasn’t going anywhere, so she told me that we both needed to leave the hotel or she was going to call the police, all of this in a very unprofessional and unethical manner. I showed her the documents and she said they didn’t mean anything and when I told that what she was doing was illegal she turned her back on me and left. Obituary she didn’t call the police (maybe she did a little bit of research) I unfortunately this doesn’t end here. It’s been a week since the housekeeper went to my room even though I’ve been requesting it in the front desk for 4 days now. On Wednesday I waited in the lobby from 9am to 1pm nobody went to clean the room and today, July 30,2022 I left the room this morning after advising the front desk that the dog wasn’t going to be in the room to please go to find out at 1:30pm that it wasn’t clean, I went again to the front desk and turned out they had me under a different room number in the system, it’s almost 3pm and I’m still in the lobby waiting for my room to be cleaned, some fresh sheets and towels (is it too much? I didn’t honk so) I don’t know what to believe anymore, I just feel like I’ve been discriminated against I don’t feel happy or safe in this hotel and the service/treatment has been not only horribly bad but unfortunate and unfair. Everyone know who I am because I’m the only person with an emotional support animal staying in this oweful hotel right now in case someone want
100 Reviews