Bay Gardens Hotel

I am writing to formally express my disappointment with my recent stay at your resort, which fell significantly short of expectations based on the details provided online at the time of booking. Prior to confirming our reservation, I carefully reviewed the property’s website, including the listed amenities and services available at an additional cost. Upon arrival, I encountered a number of dissatisfied guests voicing concerns regarding the food service—an initial red flag. I was checked in by the hotel manager at the front desk, where I inquired about dinner reservations, referencing the amenities section that specifically mentioned dining services. I was informed that only breakfast was included with our room rate. Given the busy atmosphere at the front desk, I accepted the explanation without further clarification. As we proceeded to our room, the bellman instructed us to follow behind him and two other groups of guests, then left us at an unfamiliar location without any guidance—despite our unfamiliarity with the property. This lack of professionalism was disconcerting. Upon entering the room, it was immediately apparent that it did not match the images and quality advertised online. I contacted the hotel manager to express my concern about the absence of a dinner inclusion. She explained that meals were offered à la carte and not complimentary, despite the website listing a restaurant under "amenities." This discrepancy felt misleading, particularly as she later offered to upgrade our package for an additional fee, which she said could be discounted. This situation was especially frustrating as we were celebrating my husband's birthday. We were forced to leave the resort to find dinner at a nearby restaurant, which impacted our experience significantly. The issues continued upon returning to the room: - Only six packets of milk were available in the refrigerator. - The television was inoperable. - The shower caused extensive water leakage across the floor. - The bathtub was rusted. - We observed insect activity in the washroom. The next morning, we attended breakfast at 8:00 AM only to find the food quality unacceptable. The experience was so disappointing that we checked out by 9:20 AM—well before our scheduled departure time. At no point during check-out were we asked about our stay or offered any resolution for the numerous concerns raised. The overall experience was unacceptable for a resort of your claimed standards. I trust this feedback will be taken seriously and prompt necessary improvements in your operations, customer service, and transparency in online advertising.

Nice place, near to everything... with beach service

Lovely stay staff excellent very friendly. Many thanks to Joan Terry Quincy and all in the bar and breakfast staff. Reception staff and concierge all great.A little attention to variety of menu and entertainment I think with small adjustments this hotel could achieve 4 star status overall a great stay thanks to all.

My family and I recently had the pleasure of staying at Bay Gardens Hotel, and I can honestly say that we had a wonderful experience from start to finish. The hotel was clean, comfortable, and welcoming, and the staff went above and beyond to make our stay enjoyable. From the friendly front desk team to the attentive wait staff, everyone made us feel valued and at home. A special thank you to the Bay Gardens team for helping to make my husband's birthday so memorable. He truly enjoyed every moment, and your kindness and hospitality made the celebration extra special. My son also had a fantastic time, and it was wonderful to see him enjoying himself throughout our stay. The excellent customer service, warm atmosphere, and attention to detail made our visit one to remember. We are grateful for the care and professionalism shown by the entire team. Thank you, Bay Gardens Hotel, for a truly amazing stay. We look forward to visiting again in the future and creating even more wonderful memories.

The staff wasn't too friendly,only seemed to share a good relationship with Americans but not when u are from the Caribbean. When u are from the Caribbean u are being treated differently and that's unfortunate and very sad. The bar staff were friendly though. The breakfast was basic wasn't really tasty.

We chose this hotel in Rodney bay knowing full well it wasn't a beach resort, but this didn't matter at all. If you want to walk to the beach it's only a pleasant 10-15 min walk every day, if not there is a shuttle bus which runs between the 4 resorts on a regular basis. Reduit beach itself is beautiful, with crystal clear water & white sand. There is a water park in the sea,which is free to use by bay gardens guests as are the non motorised water sports situated just down from the waterpark. The hotel itself is a lovely little intimate resort with very friendly, helpful staff who were always happy to see you. We had room 109 which was conveniently situated behind the main pool & only a very short distance to the bar & restaurant. This room was spacious & always kept clean by housekeeping. The bar staff & restaurant staff were all very friendly & attentive. The food was cooked fresh to order & always very tasty, out of our 10 day stay we only found 2 of the breakfast buffet choices not to our liking, but they cater to many nationalities, so toast & fruit on these days so this was not a problem. Check in was quick & easy after our long days travel to get here from the UK was appreciated & so was the welcoming rum punch. I cannot recommend this hotel enough, don't think about it just book it. We will be back as we loved our time here & didn't want to leave. Many thanks to all the staff here who made our holiday a memorable one.

Great hotel. Very friendly staff. We had a lovely room opposite the pool. The shuttle service to the other resort by the beach was great. Would definitely stay here again.

A wonderful 2 weeks staying at this lovely hotel. Our room was so beautifully dobe and so clean. So pleased we had a fridge and as much ice as we could want. The staff were amazing, so happy, friendly,working so hard and nothing was too much. There are 2 small pools and so nice to sit around and get into. Being able to use the beach at the sister hotel was fantastic and a shuttle every hour. The only thing I think needs sorting is the food. I wasn't overly impressed. They are refurbishing and it seems the food was voming from offsite and not hot enough when arrived. The best meals we had were the bbq and buffet. We would definitely stay again because of being made to feel so welcome. Thank you everyone