I had the pleasure of interacting with Kathryn and Minnette H. during my recent visit to the hotel for union business. From the moment I arrived, they made me feel welcome and valued. Their cordial and professional demeanor put me at ease, and they went above and beyond to help me learn how to use the digital card, which has been a game-changer for me. The personalized attention and kindness they showed me, including offering me a warm cookie, made my day so much brighter. After a long day of work, their smiles and warmth were just what I needed to feel uplifted and prepared for the rest of my stay. Thank you, Kathryn and Minnette, for your exceptional service and hospitality. You truly made a difference in my experience!