Hotel la Laguna Spa & Golf

Very rude staff, dirty room and pool and do not cater for disabled clients. My wife is disabled. we were staying at the hotel for four days while we awaited our villa to become available. we had flown from Guernsey via the UK theefore a long journey. When we arrived they took my Credit Card details for use at the pool cafe. They took forever to do this, It was really hot in reception and the staff just kept talking to each other and ignored us. I asked for help with our bags to take them to the room. asi said my wife is disabled. the reception staff refused to give us assistance and said it did not matter if my wife was disabled they were not luggage portesr and i would have to take several trips with our bags, SUCH RUDE STAFF AND UNHELPFUL. Our very expensive room was filthy dirty . it was during a heatwave and there was nothing to drnk in the room and no nearby shops to buy water. Went to pool side cafe and they refused to serve us because reception had failed to give them our credit card details. Pool very dirty, horrible rubbish bins behind the pool on the adjacenr road. The bins stank. went for breakfast next morning and matre'd refused to seat us because yet again reception had not given the restarant our credit card details! This happened every morning. WE WERE TREATED LIKE CRIMINALS. I note other reviews have said this. WE travel all over the world and this the worst hotel we have ever used. There are no decent hotels in the area and we chose this because of its rating. When by the pool the cafe staff were blasting very loud music which was appaling. if you are disabled DO NOT go to this hotel as they have no inteest in assisting disabled people. VERY POOR SERVICE, VERY POOR HOTEL

Poor customer service. Rigid rules applied with little flexibility. Assumption of being dishonest guests with constant policing mentality (e.g. 5 of us staying at the hotel for 2-3 nights, low season with hotel nowhere near capacity. Three members of our extended family came to join us at the hotel before we headed back to the airport and came to sit with us in the breakfast room but were told first of all they could not sit with us, then that they could order a coffee (which we had made clear we would pay separately for) but not drink it in the breakfast room with us, only in the foyer). Very disappointing experience. Eventually manager came to speak to us and only on being told the family visit was for a funeral and we just wanted to spend some more time together before most of us flew back to England, did they back off.

Good hotel ideally located for what we wanted. Couple of good restaurants near by.

As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.

Restaurant food and drinks were over priced including the breakfasts. My partner had chops all bone and no meat vegetables were not cooked and very limited. Salmon over cooked to dry no sauce. Cheesecake tasted like cake no sauce very dry. Service appalling had to wait 5 minutes before we were shown a table. No 'good evening or how are you today' bad manners all round. Made it clear that only local residents were welcome and not foreigners. Will not recommend this hotel to anybody. Would like a refund as had to go and eat somewhere else as we were still hungry.

They denied that I had prepaid for Spa for at least 15 minutes, until they suddenly said: oh..I see that you have paid. And the worst case was that you have to wear a Swim cap in the Spa! Been to many spa around the world and NEVER had to. Bad breakfast.