Sandals Emerald Bay - All Inclusive Couples Only

The location is great. Only the service room was too much invasive, But the beachweas great and good food

We're here now. First we are well traveled around the world and have always said that the Bahamian beaches and waters are underrated. We have boated through the Exuma Cays many times scuba diving and have stayed on many of the Cays so we have already experienced the adventures that visitors here are visiting for. That being said, we are just here for a relaxing celebration of our 50th anniversary. This resort does not have the prettiest of beaches or the most luxurious accommodations, however they are more than adequate for our needs. The beach is well groomed white Bahamian sand. The accommodations are tired but you will find that throughout the Bahamas. This is not the Atlantis but I would never stay in the ostentatious hotels of New Providence ever again. Low keyed and quiet with an exceptional staff and amazing well kept grounds. Sandals hit a home run here. We're snobs when it comes to diving and golf so we won't comment on those activities. What makes this place a four bagger is the Butler service. Garth, Arielle and Waldens made our 50th anniversary special. Attentive, friendly and fun they cater to our needs and desires. Anyone who says that the Butler service is not necessary is correct but sadly the experience made us feel special. Expensive, not really but I understand that it could be for those trying to enjoy a once a year getaway. Travel throughout the Caribbean and Bahamas is expensive. The food is not for foodies but the choices are numerous even though not all restaurants are open every night. We have only been to 2 other Sandals, Montego Bay 40 years ago and Antigua 20 years ago. Sandals has upped their game since then and we highly recommend this location.

The food at all restaurants was wonderful ,always fresh , resort was very clean . The golf corse was world class , the pro there was very friendly n helpful.

Most Sandals resorts are similar in a lot of regards but there are some key differences. Some are party places, some are quieter. Unlike its place in Nassau this is very much the latter which, for us, is exactly what we wanted. The resort is huge and beautiful, compared with the Nassau one which feels cramped with no space. The beach is huge and uncrowded and the sea lovely to look at. It was quite windy while we were there so we never actually made it into the sea. The service was top notch and our butlers looked after us perfectly. All but one member of staff was a joy to be about. Unfortunately the main bar bartender was grumpy and prone to be quite rude so it was better to stay away from him where possible which was a pity as sitting at the bar chatting is always great. Our room looked out to the sea and was perfect, really could not fault it. So apart from Mr Grumpy what bits didnt we like... I can see three areas to improve on: First the Italian and French restaurants (both great) seem to have the same kitchen / chef and he or she can only cook steak well done - bit disappointing really. Suggest ordering rare to get something close to medium well... There are lovely fire pits around the main pool to sit at and have a drink in the evenings but no bar to serve them. The only way to get a drink is to walk the main bar (some distance, up stairs and then battle with Mr Grumpy) or to head around the pool to the pub. There is another bar which would be great but it closes at 6pm. That would be a great night time place. Finally the Barefoot by the Sea restaurant was hugely disappointing We expected this to be the highlight of the trip and the menu was limited and what we had small and rather bland. Needs a menu refresh. The signature shrimp dish had less shrimps than the one the butler leaves in your room from time to time, no sign of any lobster or anything like that. So thats it. A bit of staff training for two people and one bar staying open a bit longer and the place is so near perfect. I should also add the butlers buggy trip around the golf course is amazing - if you stay there, dont miss it!!

The only reason I am giving this resort a 2 star review is due to the fact that I had a makeup bag stolen from our hotel room, and there has been zero response from Sandals for closing in on a month. This was our honeymoon (Monday through the following Tuesday - 8 nights), and this was not a cheap vacation in the least. We noticed the makeup bag was missing on Friday when we got back to our hotel room to get ready for the evening (my makeup items never leave the bathroom and they were in a designated spot to stay organized), then proceeded to file a report with one of the security team members on Friday (4 days into our honeymoon). He was a very nice man who took the time to write down the report in detail, which we were thankful for. However, we were told we would hear back from someone in 24 hours. Well, 24 turned into 48, and 48 turned into 72, and then we had to leave to go home.. Another security team member met with us one hour before we had to leave the hotel on Tuesday and said that we would hear back within the month, and it is now June 1st and STILL nothing. They said they would check security cameras, run reviews through management, do their investigation, etc. and I know that doesn’t take an entire month to perform for something such as this. Given how much money my new husband and I spent to go there, it is entirely disappointing that I not only had to buy all new items when I got back from our honeymoon, but the fact that Sandals has done absolutely nothing to make it right. Advice to women traveling here, lock up your makeup bag in the safe because this resort will do NOTHING to compensate you if you have the unfortunate experience of being robbed of your personal items. This hotel chain makes millions in revenue and can’t even compensate us in ANY way for stolen property? We have been very nice as to the handling of this situation, and now we are downright irritated since it is clearly not being handled at all, hence this review. I had even sent the Sandals Rewards Team a message on the app, and still crickets. What kind of business is this?? Please note that we do not fault the concierge or the man from the security helping us to file the report because they were simply doing their jobs/going through the steps necessary to aid our situation, but we 100% fault the Sandals organization for not doing a THING to make this right for us in any way.

This trip was amazing! We had such a great time. The property is absolutely beautiful, and the food was excellent. We ate at all of the restaurants, and they were fabulous. The beaches and water are gorgeous. White sugary soft sand. We enjoyed the nightly entertainment and had fun at the Drunken Duck. Special thanks to Kim for taking the time to chat and get to know us. We rented a jeep to explore around the town and took a boat ride to the Chat n Chill bar. Swimming with the pigs is also a great time.

Beautiful as always! The people of the Exumas are so nice. The resort is wonderful. We like going in May- temperature is perfect and not crowded.

Our trip started in a club level room for 3 nights. Great views and clean room. Musty smell started on day 3 so the reservations desk moved us quickly to another room with no issues. Only took a few hours and while we sat by the pool the staff moved our bags to our new room. We appreciated the quick action! Second half of our stay was in a butler suite. Amazing service from our two butlers Wendels and Arielle! They each helped make our stay even more special with fresh flowers in our room each evening, escorting us to dinner in the evenings, reserving our favorite spot by the pool, packing a cooler each day with our requested drinks, bringing us food, snacks, beverages by the pool or beach and provided fun entertainment! Each evening they would decorate our room with something new and different…one night as an example included fun disco lights and bed decorations just to keep us on our toes each time we went back to our room. They packed snacks and sandwiches for us to take on our off property excursions. And of course provided the high level of personalized service you’d expect from this highly trained staff! Excellent job to both our butlers Wendels and Arielle! Ramone was on staff for our off property excursions taking pictures of the activities for all the guests. He was a great friend sharing personal stories and listening to ours! Thanks for making us feel welcomed Ramone! Overal the food was good. French, Indian, Sushi in that order for our favorite places to eat! Loved the pools and beaches. Used the paddle boards in the bay. Went scuba diving on one day! Pig beach tour is a must!

Everything is included and everything is wonderful. A beautiful setting, incredibly friendly and helpful staff, beautiful beach and pools, and delicious food. You will be sorry to leave and anxious to return.