Romblon Hotels with Airport pickup service

Booked and paid for 2 months in the presidential villa and invited 14 overnight guests between 2-7 days. My booking was from February 1 until March 31, 2021 and I moved out 10 days early without a refund. Pro: Spectacular location New facilities Friendly staff Con: The lady and the gentleman who remotely manage the resort from Manila and Cebu have zero experience how to build, maintain and run a resort. They hired people without any hospitality experience, the general manager was a former housekeeping manager. Result: My guests and my family had food poisoning because the kitchen was never properly cleaned nor was there anybody who checks the food or kitchen staff. The manager got drunk while my guests were here and he double booked my reserved villas. Some guest villas had no AC and service for my guests was so chaotic that I ended up taking care of everything myself, from organising to get the villas cleaned to making sure there was toilet paper in the bathrooms. In the restaurant, they served a cake and one of my guests found a bit of metal wire inside the cake where previously a candle was attached. He was afraid that he may have swallowed a piece of wire. We asked the staff where they buy their cakes and they said other guests brought a cake for a birthday party and this piece was a left over! Fortunately, my guest was fine and got lucky since he found the metal wire before he swallowed any. When I finally announced my departure, the lady and the gentleman from the board sent me threats. I think if the investors in the resort replaced the board and hired experienced hospitality management, this could be one of the most beautiful experiences in the Philippines. Warning: One of my guests is a construction engineer and made me and my guests aware that we must not enter the cliff terrace in front of the restaurant because it has a severe structural problem (walk on it and you will feel how it moves up and down). The board was aware of it and allowed any guests and groups to use it anyway, and even dance on it, which is extremely dangerous. I just came across a lot of old positive reviews - possibly from people who were invited to stay for free during the opening period - and I decided to leave my comments although it has been a while ago that I stayed there. People cannot see behind closed kitchen doors and I had full kitchen access during my entire stay, and it was definitely a health hazard to eat there. Until someone with restaurant experience cleans up and properly handles food, and until someone with hospitality experience manages the rest, this resort should be avoided. Hopefully, the people who invested in this resort check what's going on there and come to their senses. A few examples: The cheap wood used for construction is already rotten, therefore cliff walkways and villa roofs need to be renovated. All bikes are broken because they are left outside, staff uses oily mops that ruin expensive curtains and then replace them with c

The hotel is rated as 5stars. It is far away from that if you expect a real 5 star hotel you will be disappointed. I would rate it like a 3,5 star hotel. The only category where the hotel reaches a 5 star level is at the prices for food and beverages as well any outside activity. The most worse was the transfer from Hotel to the airport. We get ask to pay 6000 Peso. My deeper question after that answer was what the costing will be if just get to the harbour the answer was - it is the same. the real costs for 5 person is around 2000 peso in total up to the airport departure terminal (the 6000 peso is a discounted price the price list of the hotel say 9600 peso). For a phone call as a customer service a fee of 4000 / 7600 peso for the hotel reminds me at business which brings you in jail. The same is for the drinks and food average double of the prices compare all restaurants we had visited and I do not talk about cheap restaurants. Furthermore, it takes typical 20 minutes for a coffee and one hour for a pizza in a non-busy time. The hotel itself have a nice beach location the pool is good and cosy the rooms are clean. I join a lot of 5 star hotel in Asia and middle east and I believe I can make a proper judgment about the hotel capability and costing ratio. The hotel is good just complete overpriced for what they are able to deliver. The guest is not seen as a guest you get easy the feeling the milk cow arrived let take all his milk. For me a one time experience never again.