Hilton Garden Inn Hotels in Rome

I arrived with several other people and checked in at the same time. Wendy were all booked by the same cruise line. Their rooms were all ready, mine was not. I was told I would have to wait an hour because mine room was being cleaned. Check in was at 2pm, it was 1:45pm. Many people came in after me to check in and all had rooms ready. My room is finally ready and I walk in and it smells so bad that I almost vomit. Coincidentally, that is how the room smells. It was horrible. I went to the front desk and told them that the room smells awful. They lady I spoke with was not rude. She told me to wait one second and she asked who I think was the manager who was not very nice. They told me to go remove my bags and come back and get a new key. I got my bags, went down to the desk, handed a key and they said nothing. No apology nothing. I go to the new room, doesn’t smell but was not that clean. I used a colored wipe to clean the table and desk and it was filthy after cleaning 3 things. The bath tub was also dirty. I had lunch in the hotel restaurant and ordered a pasta and pesto dish. It was so salty that I could only eat one bite. It was not edible. The server ask what was wrong and I told him that it was salty and I couldn’t eat it. This was after someone else had just told him their pasta was too salty. I was charged for my dish even though it was not edible. They also charged me for 2 bottles of water from the shop when I only had one. When I told them that I didn’t eat the lunch and only had one water they keep asking me if I had two lunch’s and 2 purchases from the shop. I had to explain to them 3 times what happened and what I got from the shop. They even went to go ask the restaurant about my lunch as if I was not telling the truth. I didn’t not care for their hotel and if I could go back I would definitely chose a different place to stay.