Ibis Styles Hotels in Rome

Stayed 2 nights here end of June 2023. Hotel is clean. Aircon was working. However, staff not motivated at all, not even a Hi, welcome, good morning - not upon arrival neither the 2 mornings. Entire staff needs a crash course in customer service. Despite Gold status no free water in room. No tea/coffee machine in room. Toilet was not working first night. Really basic, would not give more than 2 stars. Room was clean but this is basics. Restaurant in hotel is ok. Nearby restaurants 10-20mins walk.

Although it is a bit biased, it is also convenient to have food on both sides. The price is high in such a peak season, and the service is also standardized.

A terrible hotel. Having worked in Accor hotels worldwide I was very ashamed to stay in a terrible hotel of this caliber. The hotel was very basic. The elevator was not functioning well. We were in room 404. In the room there was no drinking water and not even other basic facilities, but room was spacious. A water station available at the end of the corridor with some plastic cups if one needs drinking water. The shower has no shower door and all the water end up in the toilet soaking the bathmat. The gap between the toilet WC and the shower separation glass is not even 8 centimeters without exaggeration. So, you cannot place your right leg to sit on the toilet seat. In the room the side table is little larger than a side plate and hanging on the side, you can hardly keep anything on it. In the night work up around 1.30 am and 4 am as the adjoining rooms flushed the toilets. Not soundproof and no proper sleep in the night. The restaurant downstairs had a waitress, a barman. There were about 6 tables of 4 and our service was reasonable with one waitress. Barman appeared friendly when we went to pick up a drink list. Food is horrible. I had pasta with fried pork and received pasta with fatty burnt bacon pieces on top. Disgraceful. We would have gone out for dinner and there were no other restaurants nearby. I have better pasta in Australia than where it originated. Only enjoyed the beer and the wine. After dinner wanted to check up of our checking out time and was told 10 am. I said how come and she became rude. I did tell her I would review and was told to go ahead. We went there to sleep longer and go to the airport before a 24-hour flight. The breakfast was pathetic. Only 3 warm dishes, had frankfurters, very watery scrambled eggs with big lumps of eggs floating, homemade baked beans that you cannot eat, toast, pastries and no fruits. Two coffee stations and only one machine was working and also very watery juice dispenser. A kitchen hand dressed in his dirty clothes moving a stainless-steel kitchen trolly inside the packed restaurant to pick up soiled plates. We have been to over 42 countries and have stayed in Sofitel in Paris, Novotel and Mantra hotels and this particular hotel may be worse than formula hotels in their chain which is at the bottom of the ladder. The best part is their check out is 10 am and check in is 2pm. But if you come at 1pm you still need to pay extra until 2pm. Double dipping. Isn't it? So, we checked out at 10 am and since we had to be at the airport at 6pm we left early to the airport 7 hours before. Because the reception lobby area is so uninteresting and there was no way we could spend those hours there. A very poorly managed hotel and the management team should be very ashamed of. I also noticed a middle-aged female looked like the general manager walking around with a grumpy face in the morning. No hospitality smiles. Accor hotel you seriously have to fix this one! An insult to the chain.