Mama Shelter Properties in Rome

This hotel has nice accommodations, but the service and management are incredibly poor. My deposit was withheld for a month. During that time, I asked Ctrip to inquire about the hotel's situation, but they replied that it had already been refunded. I didn't want to bother Ctrip any further, so after waiting a month, the bank automatically refunded it to me, which I just received yesterday. Check-in was extremely chaotic. The reception was crowded, and the front desk was unable to maintain order. Many people cut in line, making the experience very poor. Breakfast consisted of only two hot dishes: very salty sausage and scrambled eggs with butter. The fruit was okay. The accommodations are quite good for Rome, and the bed was comfortable. There are supermarkets nearby, but transportation wasn't as convenient as I'd hoped. The walk from the subway station to the hotel is a bit run-down, which was a bit disconcerting. Overall, the management is disorganized, but the amenities are acceptable. Finally, I want to thank Ctrip. My previous reservation at another hotel was canceled, and Ctrip proactively helped me negotiate and booked me at this hotel. Their after-sales service was also excellent, and I was very satisfied with their service after check-out.