Located in Ko Yao, Santhiya Koh Yao Yai Resort & Spa is by the ocean, within a 15-minute drive of Loh Paret Beach and At Lamiya Mosque. This 5-star resort is 4.9 mi (8 km) from Fasai Beach and 5 mi (8 km) from Loh Jark Pier.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features concierge services, babysitting (surcharge), and gift shops/newsstands.
Enjoy international cuisine at By The Sea, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary English breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Guests may use a ferry terminal shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 226 individually decorated guestrooms, featuring refrigerators and minibars. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms feature separate bathtubs and showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and complimentary bottled water.
"The hotel is very picturesque, the rooms are spacious, and the sunset on the pier is gorgeous. Even the transportation was easy to organize. However, the service left a lot to be desired. The staff's English was not great in general, which made communicating difficult, but the real issue was how they handled my surprise engagement proposal.
I spent weeks trying to arrange a private boat to one of the picturesque nearby island beaches for March 31st. I sent an email on Feb 24th and a follow-up email a couple of weeks later, CC’ing every email address possible and even contacting them through Trip.com directly just to get a reply. I didn't get a single reply. I happened to be staying at the Marriott in Phuket five days before the proposal, and had their concierge call Santhiya for me to arrange for the boat transfer and help with my proposal. Spoke to them directly, and told them my request in detail, and was told it was ”no problem” and ”super easy” to arrange, and to just speak to their staff once I arrived. So when I arrived, and I was told everything was fully booked, I was extremely disappointed. Their only suggestion was for me to pay to extend my stay until a boat became available, which was incredibly disappointing and frankly insulting. It would entail changing flights, transportation arrangements, etc, really really annoying.
I had to go outside the resort and arrange a private boat through a third party myself. I managed in the end, and thankfully my (now fiancee) said yes, but the process was unnecessarily stressful due to two ignored emails and a reassuring phone call that turned out to be untrue. I complained at checkout over a week ago; the manager seemed to empathize, but I haven’t heard back since. A beautiful property, but the lack of care for a special occasion was deeply disappointing."