Ibis Rotherham East - (M18 - M1)

Friendly welcome on arrival, car park is available and okay. The room was clean and comfortable.

Simple motorway-side hotel. Good place just to sleep for a few hours. Staff really friendly and helpful and it was spotlessly clean.

I stay in hotels over 100 nights per year. I visit the area frequently from the U S to see family but this was my first and last stay at this hotel. My room was the worst I have encountered in over 20 years and was really a dump. Shame on Ibis and Accor. Other ibis hotels in the region are good. Just close this down and refurbish and you will be good moving forward as in a good location.

It was clean, hot shower, quiet, usual buffet style breakfast for a good price

Excellent facilities Very friendly staff Special thanks to carol team leader for her service and friendly nature Appreciated!

Girl on reception was excellent very friendly and bubbly, she was very informative about meal and bar options, room was satisfactory but a little too warm, other than that fantastic stay

On arrival we were given 2 key cards. None worked, so we had to go back down to reception. They returned with us to show us how it worked. It took 6 attempts for them to be able to enter the room. Clearly there was a problem with the key card system for the room, but it hadn't been fixed. The wash room smelled strongly of sewage. It was clean but the smell was coming from somewhere and was very unpleasant. We ordered drinks and were informed that the bar closed at 11.30pm, so may not be open on our return. We asked if we would be able to buy water after the bar had closed. We were informed that we wouldn't due to 'licensing laws.' That is untrue, as licensing legislation deals with the sale of alcohol, not water and soft drinks. It may be that it was because the tills were closed at that point, but if that is the case they should just state this. The staff member did say however that whoever was on reception would be able to give us a jug of iced water. Of course, when we returned after attending our function and asked for a jug of water, explaining what we had been told, the person on reception looked blankly at us and said that they could not do this for us. Finally, at around 9.30am we were woken by house keeping trying to enter our room, with the broken key card entry, eventually getting in after several attempts to find us still in bed. We did not have a 'do not disturb' sign to put on our door. Overall the hotel was clean, but it fell down on the poor customer service on every occasion, with a 'can't be bothered' attitude and everything was too much trouble. Disappointing ☹️

One night stopover, evening meal poor. Microwaved meal deal from local supermarket would be tastier, breakfast dry overcooked and shameful

Helpful and knowledgeable staff, clean and tidy room with a nice breakfast. A comfortable stay and very convenient for the Motorway.