The George Wright Boutique Hotel, Bar & Restaurant

This was strange from the start! I had to provide ID at check in, so they photocopied my driving license. After checking with the manager, I was told I could take the copy with me the next day! Bed was really soft, which is not my preference, and in the morning the shower didnt work, so I had to go to a different room for a shower. The tea in the room was good (Yorkshire Tea) and the sausages at breakfast were good too, however!

Such a huge disappointment. Went to opening night, when new owners took over, was impressed with great food, atmosphere , great event! Visited a few weeks ago with our grandson-no other customers, food ok Visited lunch time, yesterday, no one else in No 'real' chips, so settled for fries! Half an hour later, young man told me -someone was popping out to get frozen fries They had been let down by suppliers! Some orders were wrong. Meals that had been on menu, as 'wraps with pitta bread, came with flat bread! Salad bar-very sparse!! Come on GW, we love the venue- but sadly won't be visiting again-unanimous agreement, between my sisters and our cousins, meeting up for our muchlooked forward to' Cousins get together!

Cancelled my booking without informing me directly or giving any reason for cancellation. Not impressed if thats the level of service, you would be better of finding some where else to stay. I definitely wont be recommending them to anyone

This was the second visit to George Wright restaurant, the first was a few years back and wasn’t the best but I gave the benefit of the doubt as they’d not long been open, this time was inexcusable. We booked for my father’s 84th birthday for Sunday lunch, we were seated downstairs on a long table which was the best part of the afternoon. The chairs were unstable and you got the feeling they could collapse at any moment and the whole building was freezing cold, I even asked for the heating to be turned up and was told it was on full! On to the food, I found it over priced and pre prepared bought in / frozen catering food. I had goats cheese and red onion which tasted as if they were frozen packet bought, my main was roast beef - the meat was tough the Yorkshire pudding was greasy and not well made (although at least made in house), the best part was the veg which again I think was bought in ready prepared. My daughter had pork which she left most of as it was not nice, same veg. My parents had a bottle of Pinot which was un-drinkable and over 3/4 of the bottle was left. I complained to the waiter about the temperature and was told there’s nothing he could do as it was a grade 2 listed building, not a great answer really- maybe turn the heating on earlier! I complained about the food and wine and was met with well what do you want me to do about it! Total bill for 11 people was about £350 and I can honestly say it wasn’t worth £35, in my mothers words it was disgusting and we will not be returning.

Booked 3 rooms for the evening the venue has some appeal and staff are friendly. The rooms are basic but tidy the hotel was quite and they the restaurant wasn't open also the chef didn't turn up the following day for breakfast that we had paid for. We was refunded the difference. It did a job but could do much better but these are hard times so be grateful they are still open.

Staff not trained in basic service skills. Be careful with hotel rooms, often they are dirty because there is no one to clean them. The staff does not hold on to this job for a long time. Appropriate atmosphere and quality in both the restaurant and the hotel.

Visited here several times in the past but we came for an afternoon tea in August for my sisters 60 th birthday and was extremely disappointed. We had to send the clotted cream for the scones back twice as it was inedible due to being off. I didn't ask for anything and had to pay the full amount of £71, which in itself is totally unfair. The day after I was telephoned by the manager who insisted we came again for a complimentary afternoon tea and apologised for what had happened. I was reluctant to book again, but I eventually did, I thought hopefully this time all will be well. We went and was presented with food which all looked lovely. After waiting 15 minutes without any tea or coffee, I asked politely if we could please have some. It arrived but with no milk or sugar, which I had to ask for also. We had the food and it was very nice, but when it came to the cream for the scones again, it was the same as last time. The manager was unwilling to even smell it, it was obviously off, tasted disgusting. He was totally unhelpful, very unprofessional and really rubbish at dealing with customers. There was a girl called Bo that was working there and she was very helpful. I've been all over for afternoon tea and never had to flag anything up before. My daughter came with us as she's getting married in 2024, and she was interested to see what it was like, with a view to booking a reception party, and accommodation for our family coming up from Cornwall. She's decided it's not for her, to be honest, i wouldn't recommend to anyone. Whoever did those teas and thought that cream was fresh, I think they need to retrain. Such a massive disappointment. And customer service ....... Zero... 👎

We have given this place so many chances. The building is lovely and the food is usually good but the service is always lacking. Untrained staff and the management are no better, like a Rotherham version of Fawlty Towers. But we will never book here again after our family birthday table was cancelled at the last minute by email.

We are a badminton club and one of our members suggested this venue for our rather early Xmas do. Unfortunately one of the chefs had let them down and they had us and a black tie party to contend with. That being said the staff here are extremely motivated, professional, and attentive. Much to their dismay three things went wrong on the evening, two of the main dishes had been missed due to a computer glitch (?) and the sweets were a long time coming due to the sheer volume of dinners they were trying to distribute between the two parties. Our rather brilliant young lady waitress could not be more apologetic and reassuring and delt with the situation brilliantly. The meal was great. When it came to paying the bill we found that they had deducted the two meals that arrived late and one of the sweets to apologise for the delays. Magnificent. Go here if you want to have a good meal at a reasonable price served to you by some fantastic staff. 4 stars for the problems but I would have gave them 5 otherwise. Ian