Courtyard Austin Round Rock

Hotel I have stayed at before for similar football conference. Kids running up and down the hallways all hours of the night. The night before check out cursing and knocking on my door until 3am. When I requested a later checkout and even agreed to pay for it was told no by Mariana and property manager Clifford. I am a Silver Elite Member and this is how they treat their most loyal customers.

Clean, calm atmosphere, rooms could use more counter storage space like the newer hotels

No care during the day no new towels no coffee bed not made . Room did not have sofa bed as asked for . Changed room & sofa bed was so small it would only fit a child . Breakfast counter was too expensive .

Great hotel overall — very clean rooms and comfortable stay. Unfortunately, the bar/restaurant staff didn’t feel very friendly. Each time I ordered, it seemed like I was bothering them. I stayed for a week, and after the second day I chose to go elsewhere for drinks.

For the price of the room, breakfast should have been included! My wife is handicapped so I selected an accessible room that in the picture of that room shows a chair in the shower which I needed to give my wife a shower. I had to literally beg the gal at the desk to find, she kept insisting that room doesn’t come with one!

Overall this is a property I would stay at again, but I would also consider other options in the area. The location was close to the conference I was attending, the parking was easy and didn’t require payment, and the front desk staff were polite. It’s hard to rate above average simply because the location wasn’t especially close to any of the major attractions, and traffic makes this a less likely option if you have work in any of the surround “big” cities. Entering the room, I got a stale whiff. This happened each time I was away and returned; not pungent or noticeable when in the room, but distinct enough after having been outside of that space. Everything appeared in order I didn’t have any issues with the room at all. There were no bottles of water in the room, which was unusual in my travel experience. I managed to fill my own reusable bottle downstairs, so it was an environmentally friendly outcome. Also, I was given a bottle of water by the desk clerk as I left following checkout (checkout was friendlier than checkin, but both were profesional and polite). Good, but I can’t say “amazing.”

Nice Stay Nice quiet stay. Located right where I needed with plenty of ammenities and restaurants near the property.