Delta Hotels Waltham Abbey

Service rubbish. Wasn't greeted upon arrival on check in. Book breakfast with my room and got told that it wasn't there. Had to contact trip.com several times even tho it wasn't a fault on their part. Trip.com had tried to call the hotel several times and send emailes over the course of three hours to which the miserable woman on reception hadn't responded to. Eventually when I went to reception she originally refused to speak to trip.com as I had them on the phone. The attitude I was met with stunk. Her response was well you didn't book it direct through marriot bonvoy so it's not my problem. Them had issues with the ac, was constantly blowing out hot air even on 15 degrees. Got told there wasn't any fans in the hotel apparently! Eventually moved rooms at 1.20am which was unnecessary and could be avoided if the air conditioning had been checked prior to arrival... seems like the room I was in wasn't the only one with issues clearly. Overall not a nice stay and not worth the money with the issues encountered

Great hotel, clean facilities, friendly staff and close to station.

Great place for a party

Clean hotel

This is a really lovely hotel with very good amenities. My only moan was that the car park is strictly pay no exceptions £4 to park your car at a hotel where you are staying seems a bit wrong. Although it wouldn’t necessarily put us off going again there are alternative hotels in the area that have free parking for guests.

Was emailed earlier this year, telling me the hotel had gone through a full refurbishment.... where?? As it looks the same old marriott to me, oh accept now they demand you pay for parking.... which has never been asked for the serval times we've stayed here pervious! Receptionist was very rude, couldn't actually answer me when I asked when this new rule came in, last year. Last month, last week?? But if you sign up to become a member on the day, they will waiver the car parking charge?? Well after leaving that sour taste, I can confirm, that I will definitely not be staying at Waltham abbey marriott again!

It was a good experience although it was more like a 3 Star hotel

Having not really slept due to the AC not working despite me raising this with reception I am very disappointed with this hotel. Overheard others complaining during breakfast about the AC. I stay a lot in the area and this was my first trying this hotel. Being the price charged, there is so much better value elsewhere. The rooms are old fashioned and this place needs an uplift. The breakfast was good hence my 2 stars.