Guest User
June 4, 2024
May 2024 DISGUSTING I arrived at Bahia Principe Luxury Resort, First, this place is far from luxury. I arrived at the lobby by bus, and the best thing I received was a cold eucalyptus towel. After being walked to our room, we entered a dark and gloomy old room just to turn on the light and see a broken power outlet, light fixture, and the representative only took a photo and apologized. There was dirty bedding with cigarettes burns in the comforter, mold in the shower and sink, paint peeling from the bath tub, and dirty towels. Photos Attached” I contacted guest services who stated they had no available rooms for us to move. After showing them photos they offered us housekeeping to clean. DID NOT HELP! And staff was nonchalant and rude I ask would they bring their family to a place like this and they stated “IF WE COULD AFFORD IT I STILL WOULD NOT” The maintenance came to the room to repair the broken fixture and it fell off upon his exit. They offered us another room a day before we departed which was a waste of time to move. In addition, We booked a tour and they did not arrive to pick us up after booking twice. We were advise after several calls that the bus had broken down, but no one made us aware. So we waited in the lobby continuously. They only apologized. Still no refund. They offered $75 for the gift shop because of the room inconvenience and ask us to sign a form not to sue. The resort FOOD was horrible, the place is not CLEAN, The service was mediocre and I will NOT return. I advise you to spend a little more money and BOOK SOMEWHERE ELSE!! This entire property is outdated and they only want your money. PRO- Beef patties in the Village are AMAZING. Separate enitity though they cost $4 each.. Must try!