We travelled from Ireland to stay in your premises for 3 nights. Everything seemed OK on arrival. We went to the room but I had to make a complaint to reception about the shower which was not working correctly ( as stated on your website ensuite rooms are refurbished to luxurious standards), I wouldn't call a shower hose from a mixer tap luxurious. To this I didn't get a satisfactory answer. We left immediately without having a good inspection of the room as we were pushed for time to meet with friends for dinner. On return that evening as we were about to go to bed we pulled back the bed clothes and saw what looked like body hairs on dirty sheets. On closer examination we saw a filthy duvet cover, undersheet and a badly stained mattress which was absolutely disgusting. There was also a bad smell from the bathroom among other descrepencies which I won't go into now. We made the decision not to stay so I went to reception to complain and request the return of my payment as the room was not fit for purpose and I feel that it was mis sold to us. I brought your supervisor to the room and Of course he dismissed my complaint and queried why we left it so late to bring this matter to his attention in a way that was condescending to me even after explaining the reason. This was extremely inconvenient as we had to find elsewhere to accommodate us at short notice which proved costly, having to book into numerous hotels to cover our trip.
90 Reviews