Roam24968807245
February 26, 2024
In the period from when I made the reservation until I arrived, they were objecting to a closed reservation and making me provide more information or trying to change the contracted conditions. During this period, we also requested the management of an extra bed since there was an unforeseen event that made us want another distribution of people per room and we were told that they did not have free extra beds, it was then requested that at least one room be with beds individual beds or if it were possible even move one of these single beds to another of our rooms and this last option was also denied because the people per room could not be modified, but nothing was said about the fact that we would not be given a room with two beds.... upon arriving at the hotel they assigned us the 4 rooms with double beds, saying that our reservation was one of the last... This reservation was made on 2/10.... for the 24th-25th of February... Once you've passed the reception where there was also a bit unpleasant trea**ent, the rest of the hotel is acceptable. It has noise, poor insulation and maintenance problems. In one of the rooms one of the numbers on the door was missing, in another the sink was completely cracked, in another the gel and shampoo dispenser was off the hook, and SURPRISE!! In the other there was an extra bed of those they didn't have!! This in turn shows that while they could do things well if they wanted to, they did them wrong, but they turned out well without them wanting to... The elevators squeaked and there was a bad smell, some buttons were missing... Anyway,... details of maintenance and education that make the stay not full. My score however is very good instead of average or average due to the EXCELLENT breakfast and breakfast service, without a doubt the best thing about the hotel.
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