Fairfield by Marriott Hotels in Sacramento

The front desk attendant was very polite. The lobby was very clean and hade a nice aesthetic. So was (and did) my room. I was surprised that they had pump bottles for the shampoo, conditioner and bodywash. A little bummed that they weren't all the same scent though. Other bummers were that the curtains let in too much light. Easy enough to fix by rolling over, or putting a pillow in front of my face. It wasn't THAT bright. And the mini fridge was really loud when trying to cool off. This was also easily fixed. I just turned the thermostat to it's lowest setting. It was silent the rest of the stay. And not a bummer, but the heater is apparently controlled by the wall thermostat that I completely missed. Took longer than I'm willing to admit pressing the off button on the A/C unit. So all in all, I early enjoyed my stay! Oh, almost forgot the breakfast! It was your standard continental affair. Eggs (scrambled or hardboiled), sausage patties, toastable breads, griddle, yogurt, juice dispenser. All self serve of course. I was not able to review the pool. If it was ever open, it wasn't while I was there (I left before 9am and got back after 10pm every day).

Congratulations if you're checking TripAdvisor before booking this hotel. I am about to save you a lot of frustration if you intend to rely on the hotel for any kind of shuttle service or expect a quality experience from the Marriott brand. I stayed at this property one week ago on an overnight layover, booking the property for its location close the airport and marketed 24hr shuttle service. Upon my arrival and collecitng my bags I called the hotel to arrange for transportation and was told a ”taxi” was coming to pick me up called ”CityCab” within ”30 minutes.” As the hotel wasn't nearly that far away from the airport it was a little frustrating but alas I waited in the center median as instructed. Finally, after 25 minutes I received a call to my cell phone from a male with a limited ability to communicate that kept hanging up saying ”he was here” and that I needed to ”hurry up!” After three return phone calls I ascertained the cab was conducting its pickups on the opposite island to my airline (no door numbers were provided). The driver was incredibly rude over the ride and the mini van was not large enough for everyone's luggage so I held my 50lb suitcase on my lap. Upon arrival at the property I reserved my morning ride back to the airport at 7am (more on this in a moment) and completed check in. Check-in itself was efficient but as I complete my expense report I've seen they charged the wrong credit card. Perhaps the reason for this is a result of my request for them to let me borrow a wine bottle opener at check-in. Due to theft in the area they don't allow their wine bottle opener to leave the desk area. As a result, the desk agent was nice enough to offer to open my bottle for me. Unfortunately, the bottle opener wasn't the best and the agent went at the bottle with a particular ”death grip” that was not going to work. As a result, he shattered my wine all over his front desk area, cutting himself in the process and spilling wine on everything from paperwork to his computer etc. Hotel theft seems to be a constant concern for this property so if you're looking for an elevated experience I'd stay elsewhere. The TV and furniture is bolted down and there are fewer amenities in the room than Fairfield usually caries (little things like lotion, pen and stationary, etc). It's clear this is a very cost conscious owner that is not concerned with guest satisfaction one bit. The shuttle back to the airport did not arrive at 7am due to some miscommunication. Fortunately, it did arrive at 7:15am and I made it to the airport as my flight was boarding - not the best for Southwest as I got stuck in a middle seat but I did at least make my flight (I have CLEAR so those 15 minutes mean a lot to me as a business traveler). Again, I'd look elsewhere if you value safety, customer service, or need reliable transportation. The bed itself was quite comfortable and the room was clean despite the property being very dated (I am Titanium Elite so if th

Great friendly people at check in. Free laundry. However the breakfast was not what we had experienced at the Cochella Property. I don't eat packaged egg products, so I was disappointed with the selection. Room was nice and clean. Very convenient to the Texas Roadhouse next door.