SureStay by Best Western Sacramento South Natomas

Hotel looks fine from outside but when you’re inside it’s a different story. First of all the front desk clerk was half asleep and without any customer service skills. No greetings, but grumpy! The escalator had sharp skunk smell and dirty. No refrigerator or microwave asked for it but was refused. Breakfast is not recommended. Cereal and milk smelled rotten. The attendant in the breakfast area didn’t look clean enough to serve guests. Avoid this hotel at all costs.

Does not look like the pictures, stunk like pot and smoke in rooms. Bathroom sink leaked.

They have breakfast in morning. It was quiet and had good places around it.

Absolutely fantastic stay as a very last minute booking! I arrived very late to be welcomed by Dalene and Katherine who helped me out astronomically as I had an unexpected last minute travel change! Dalene and Katherine did a fantastic job in accommodating my needs after a very long day of travelling! The next morning I was welcomed by Fabiola, who once again welcomed me and gave me tips and advice, on what to see and where to eat during my time here! Everyone here was super friendly including the cleaner Lupe! I even managed to meet Christina the manager who was super friendly too! I highly recommend anyone to stay here if they are looking at hotels in the area!

Overall, I had a great stay. The only thing that was an issue was that the maid left a used bar of soap in the shower. Other than that, everything was great! There was a worker named Ketta, who made us waffles, and she was very nice and personable.

The accommodations were older but clean. The room was very small. The heater kept making a wailing noise all night. The gentleman at the front desk charged my credit card twice for incidentals. Now I’m out $300 for the weekend. The breakfast choices only consisted of waffles and mediocre coffee. The neighborhood was in the boonies so it was a little sketchy.

Took the lady at the front desk one hour to find the reservation.

I booked this for 3 nights bc recent review said they recently renovated and is clean. I let the front desk know so too when I checked in but he somehow gave me an old room. Carpet was dirty and stink, bugs on ceiling, bed that sag and sink deep. After the 1st night, I requested a room transfer, it was way cleaner, wood floor, better mattresses. Make sure you don’t get carpet room, it stinks of urine and harsh chemicals. Expected some noises (I don’t mind) since it’s near freeway. Rude manager but friendly staff.