Wheel Water Collections

The property, facilities and location were all excellent and I would definitely recommend a stay based on these points. However, communication and check in were poor, as we hadn’t received any information about how or where to park, collect key codes or which actual apartment we were in until I chased the night before. Then we only got it once we had spent 6 hours in the car and arrived in the car park, rang a number from the website which was a wrong number and then finally got hold of Sally. Also, when booking through *******, there is no mention of extra costs for pets - only once we’d committed to a non refundable booking did we get told it would be another £20 per night for the dog. If you can see past these issues it’s a lovely place to stay!

Overall very clean & comfortable. However a few suggestions to consider. Main bedroom a waste bin & hook on door to hang dressing goo/clothes. Shower room does need refurbishment- mirror above sink too high & too small. Dark grey toweling not very appealling. Kitchen very clean but markings on knobs on job no longer exist, same for oven very difficult to see clearly markings for oven/grill, 2 dinner plates chipped & cutlery needs to be all one design , kitchen tools could also be upgraded. Good kettle & toaster & microwave. Lounge comfortable, coasters for hot drinks to safe guard furniture would be useful. A faint smell of dog was evident when we arrived but after opening the windows this was less so. I hope the above is helpful. I have stayed at a number of Holiday Property Bond properties both in the UK & abroad & it is against these that I am making the comparison & hence the above suggestions.

Very nice property in a lovely location. Walking distance from the beautiful harbour.

Short notice booking with **********. Initially some confusion re location of property on ********** app but resolved quickly by Sally who manages the property. Clean modern property close to beach. Ideal for a stay in St Austell.

Beautiful apartment, very quiet too. Overall very pleasant experience.

We stayed for a week in the 2 bed self catering apartment. It was great. The bed was really comfy, shower wad great, the whole apartment was really clean. The kitchen is well stocked with equipment etc if you're planning to cook there. The apartment was a 5 min walk downhill to Charlestown, which was so handy!