Buccleuch Arms

My friend and I stayed over night to celebrate her birthday . We were met at reception by a very efficient and friendly young man called Jamie.He welcomed us and was very friendly . The room was a disappointment - tired and very old fashioned furniture . It was clean mostly but hair stuck in the sink plug hole and hairs on the mattress protector let it down . Food was fabulous and we were made very welcome by a lady called Beth who was very friendly and served by Jamie who was really efficient and happy to chat . Breakfast was lovely with a really good selection of food. We were served by Beth who could not do enough for us and was very good at checking we had everything we needed The staff really make this hotel . They really are fabulous . Thankyou Jamie and Beth for looking after us so well .Superstars x

What a shame as this hotel could be good if it made a few changes. As you arrive there is an overwhelming smell of bleach and then you enter a area that is like a railway waiting room to find reception area that is rarely manned. Once you get to your room you find the hot water is lukewarm at best (room 1) and my friend in room 16 said his shower did not have any water pressure at all and was unusable. The carpets and chairs are worn and the whole place is really in need of a massive refurbishment. Just no fun to stay there. On the positive side the staff are very good despite working in conditions that work against them and the food is good.

Fast Check in , warm friendly atmosphere from staff and locals , room spacious clean warm , food amazing

This was our 4th group stay As usual Everyone we interacted with were so nice and professional As usual the service and food at breakfast and dinner was superb! Would highly recommend the Buccleuch Arms Large Carpark Updated menus each evening with a changing specials board

I booked for 11 people to have an 8am breakfast on 10th November 2023. The booking was made over the phone on 7th November. The person taking my booking was very polite and competent and confirmed the booking, saying they looked forward to seeing us. We arrived at 07.50am and were told that no booking had been made. I showed them that I had spoken with someone on the 7th but they denied all knowledge. The girl then said that they would pull some tables together for us but we did this ourselves to help out. She brought out crockery and cutlery and then one pot of coffee which did not even give us a quarter of a cup each. We sat and waited until 08.35am before the orders were taken for breakfast. Some came through at 9am. There was no toast, butter, sauces etc. provided. Three breakfasts had not been cooked. I said to the staff that I had been coming to this hotel for several years with this shooting party and had never had any previous problems. One person had ordered scrambled eggs on toast, was given one slice of toast and a very small portion of scrambled egg and this cost £16, absolutely outrageous. We paid for the breakfast which had been served and I informed them that that I would not come back to this hotel ever again due to the service received by myself and my friends. The staff member who took payment did not apologise for the service we had received and actually did not speak.

I would like to say in all the times i have dined in here and tried almost if not all of the local produce, and thoroughly enjoyed, i have to say we have just had the best pulled pork burgers myself and my good lady have ever tasted outstanding. Thank you

We had the most awful bedroom and my friends paid the same amount and their room was bigger , brighter . Felt like army barracks , thoroughly disappointed

We stay locally in a self catering let but regularly use the Buccleuch Arms for drinks and food. The place is spacious with very large bar and eating area and good car-parking facilities. The staff are friendly and helpful as is the Patron who is convivial and full of local knowledge. The food is tasty and of a good variety and quality and there is a impressive range of drinks. The Big bonus is that it is dog-friendly. Being on the A68 it has easy access and is also good stopping off point on a journey return i.e. Musselbrough Races

I liked being able to have a hot bath. I prefer a bath to a shower. It suits me being beside the A68 - long journey north ＜-＞ south. I found the internet use very unreliable. Even downstairs where I was told it would work - that turned out to be only in the restaurant or standing at the foot of the stairs!