Alila Napa Valley

What would be the best way to contact Alila hotel?! We have been sending emails and calling for the past three days and no answer. On top of that, they charged our credit card 20days before our arrival date and charged us for more than the actual days we were supposed to stay?! The question now, will the service/hospitality gets any better or it would be best to cancel and find somewhere else?!

The trip and stay was excellent, the staff gave the best level of care and hospitality that I have ever had from any resort we’ve been to in the USA, best of all the Hyatt locations so far. The activities calendar made things easy!

Alila Napa blew me away with the level of service and friendliness from booking to checking out. The area is extremely walkable and clean. The property has 3 onsite NACS tesla chargers and the valet made sure I had enough charge each time we left. The concierge was extremely helpful with booking wine tastings and offered way more value than I had expected. Our vineyard facing room was roomy and felt extremely private. I appreciated the thickness of the walls and doors since we were able to chat outside by the fire pit at night without worrying about making too much noise. Overall I highly recommend staying here!

This proper odd right next to Beringer. Amazing location. Spectacular views of vineyards. The bar has really good cocktails. The rooms are luxurious and very comfortable. Of course the welcome with wine adds to Napa experience. I’m super glad to have discovered this place. Only wish they had a little more vegetation options in the restaurant menu.

This is one of the best hotels I've ever visited. From the moment we visited for our three-night-stay at the Alila Napa Valley everything was perfect. The hotel staff was very accommodating and friendly. Unlike many other hotels that I have visited, and a hallmark of 5* star service, the hotel staff were proactive about anticipating your needs in advance and accommodating for them. As we arrived for check-in, our room was already ready, the connecting doors between our rooms were already open, the rooms were set to our desired temperatures in advance, and a welcome amenity awaited us (we're Hyatt Globalists so I don't know if this comes standard otherwise). We had a Vineyard View Suite along with another Vineyard View Room which both had beautiful views of the Beringer Estate. Let them know in advance of your arrival time and watch the magic happen. Ask for Ellen (Guest Services Manager) if you need any recommendations for where to visit in the outlying area - she's not only helpful but has a very kind and caring attitude about it. Zachary (GM at Acacia House) and Thomas (Executive Chef at Acacia House) were also very accommodating as well to some bespoke menu requests at Acacia House where we dined several times (for breakfast and dinner). Chef Thomas Lents is a newish addition to the Acacia House team (having joined, I believe, in only November 2023), but he is a definite standout star. Given his experience working at Michelin star restaurants, and his approach to farm-to-table-esque dining - at Acacia House you get to taste the locally grown ingredients with every bite (without the pretentiousness that comes with restaurants of this quality). It really seems to signify the phrase 'Taste the View'. The Globalist breakfast options at Acacia House were also some of the best breakfast options you can get as a Globalist at any Hyatt property. The spa offers some great massages that our party was able to benefit from after our long journeys. Our rooms had daily turn-down service and they provided in house made cookies (with, I presume, Maldon Salt) during turn down daily. These were lovely alongside the fire pit in the evening. Our only minor criticism is that the check-in lobby is non-descript and hard to find if visiting the property for the first time (we wandered around until we entered the check in lobby). It probably deserves a more noticeable sign or indicator that it is for check in. Having visited many 5* star hotels across different brands, I can still say this is one of the best experiences you can find.

We stayed at this hotel while getting engaged in Napa. It was the perfect romantic hotel for the occasion. We had a room with a view of the Beringer property, which was a beautiful backdrop to sit and drink wine on the patio with a fire going (especially since we had rainy weather our whole visit). The hotel restaurant was very yummy, but very pricey - my one complaint is that I wish their brunch had a few more options without fish. Staff was very helpful, we were especially impressed with the cleaning service, and with the reception for getting us checked in early. Location was perfect to walk down town. I do wish the hotel had a hot tub since our vacation was very cold and rainy.

Everything about this hotel is excellent--all staff is super friendly and accommodating! The views are magnificent from the vineyard view rooms...restaurant is great, location is perfect--hands down our favorite hotel experience, and we've stayed in a lot of wonderful places. Do yourself a favor and go to Alila Napa--you won't regret it.

Beautiful hotel that's nestled next to the Beringer Estate. We had a King Vineyard with balcony and the views were incredible. Very clean. However, th e only downfall is the noise level....I kept waking up here and there with the sound of conversation and people walking. They must do a better job at soundproofing those walls and floors within the structure.

We had a WONDERFUL two-night stay at Alila. The room was lovely. The staff couldn't have been more attentive. They have every amenity possible. The chocolate chip cookie with Maldon (?) salt was the best cookie ever!