Marina Metro Hotel

Slightly dated, cigarette burns in curtains/netting, no cold water in the room, options were hot or warm… no water pressure for the shower. All of the staff were wonderful, very polite, pleasant and all willing to help, only issue was there was no one on reception at checkout time

Everyone very friendly and helpful

Solo traveller. Great breakfast option and view. One of the most affordable choices in Jersey.

The hotel is basic but does what it says on the tin. We were unfortunate in that we had a power cut, we were appreciative that this was out of the ordinary. However the owners comments were quite flabbergasted. As soon as the power cut occurred, they ordered the bar be closed, I though offering bottles etc on tab would have created a community to everyone that were unable.to get into their rooms due to the electrical locking, but they opted otherwise, upon the power returning, I challenged the owner on his decision. He replied "I've got more important things to worry about than guests, I have fridge freezers defrosting" That ladies and gents is who you're paying your hard earned money to.

Typical seaside hotel but very tired and worn looking. First impression was a very cluttered reception area and a broken front door with old worn broken signs on it On the plus side the bed was very comfy and we slept well, but curtains didn’t fit the window fully so light was always coming in. Bathroom in need of modernisation, walk in shower needed. Bath plug didn’t fit. No hooks anywhere in the room/bathroom, couldn’t hang towels, clothes or bathrobe in easy reach. Couldn’t reach the mirror light pull, way too high. The windows leaked during a storm, very wet windowsill. Trying to be environmentally friendly but failing, our towels were changed every day even though they were on the rail. Big hole in the bathmat on one occasion. Didn’t eat there so can’t comment on food. Very expensive and not as expected.

Booked this place as it was the cheapest bar far, the location is great as it’s right on the front. Shops are a 10 minute walk away and restaurants and pubs are all walkable aswell. The team are great and they organised me a taxi which was good of them. The rooms are a bit tired, I had the single bed room ax I was on my own. It’s simple with an en-suite. The restaurant does meals and they’re OK as it breakfast, again, it’s OK.

Had four nights here during the September heatwave and for the most part a very enjoyable stay. Everything that was within the control of the staff was spot on - our room was a decent size and comfortable, good shower, excellent range of breakfast options, everyone was very friendly. We didn't book a seaview room so were looking out over the street which was fine but I do have to mention the noise...the combination of the pub opposite and the seemingly never ending stream of vans and motorbikes on Havre des Pas was pretty hard work. All in all though would be happy to recommend.

We have just returned from this hotel. Firstly the rooms are very old fashioned, we expected this from previous reviews and it was not a problem and the shower and sky tv didn't work very well. Over the road there is an extremely noisy bar which just looks like someone's front room, we cannot believe they got permission for this! The bar/restaurant has a stunning outside area where we sat for many hours watching the view having a drink. At first we thought this hotel bar was very expensive but after going to other places we found it is actually all expensive in Jersey and this hotel was probably the nicest place out of them all. The hotel owner was not very friendly at all...BUT the two guys working the bar were absolutely fantastic!!! The man from Bulgaria was just adorable and so very helpful (These 2 guys are probably a lot to do with why we always went back to our hotel for drinks rather than elsewhere). I hope the owner appreciates them. Our breakfast was not included but we could just go there every morning and pay...the English breakfast was huge and very nice, there was much more on our plates than the menu actually stated, 2 of most things instead of 1. On Friday and Saturday there were live bands which were actually really good, its a shame it didn't attract more of an audience. If we were to return to Jersey we would definitely go to this hotel rather than another one

My wife and I spent 1 week here at this hotel. We booked our holiday direct with the hotel, and were informed that we would be given a sea view/coastal view room at a cost of £945 with breakfast included. I queried a room on bookings.com, to the hotel, but was advised by the hotel management Carolyn, that this room was in fact a cheaper room, with road/ town view and not Seaview, but the cost was £851 for room only, with no breakfast. When we arrived at the hotel, we were met by the evening staff, who handed us the key to the room, and we paid in full at reception. When we entered the room, we found it to be dated, with a small bathroom, and the mesh curtain, only barely hanging on the window. Directly in front was the window looking out to an adjacent building, and roadside view, with little coastal view, only to be seen when viewed to the left side of the window. I immediately went to report this at reception and request a change of room, to a Seaview room, but management weren't available, except for the evening staff member who checked us in. The following day, I was met by Geoff, the managing director who commented on the room that we were allocated, but made excuses that we weren't promised a full coastal view room by his wife Carolyn, at the time of booking, and that his wife wasnt aware of any vacant Seaview rooms available to us at the time of booking. So we were left with this room for the entire week. Yet, the rooms to the rear of the hotel were larger rooms, and had full unobstructed coastal view. On the day we were checking out, we were met by one of the daily staff who asked if we enjoyed our stay, I replied with the room number, and that the room wasn't satisfactory to what we paid full price for, and she replied saying " next time you book with us, request a sea/coastal view room" when I replied saying that, this is what we paid for, she apologised and left. Geoff, the hotel managing director was present at this stage, and never offered any kind of apology. We feel we were ripped off for what we were handed, and paid full price for. When we arrived home, I sent an email of complaint to the hotel management, only to be replied to with what they had already told us when I first complained, and a short apology. We did look at another Seaview hotel not far from this hotel, with unobstructed rooms for the same dates for less than what we paid. The daily staff, were very friendly and helpful, but with this false advertising, i wouldn't be recommending staying at this hotel any time in the future.