Sugar Bay Club

Smell of damp room 116 toilet brush could be seen, brown. Uggh. Filler in door frame in bathroom brown, very obvious, not Expected to be in this condition for a 4 star hotel, felt like l was in a run down 2star because of this, sometimes noisy guests in corridor Although staff very friendly. Went to sizzle restaurant, nice food but very warm, and singing from downstairs loud.

A bit rundown for the area Had to ask for too many necessities

I love the location, easy access to restaurant's and grocery store. My favorite lodging is the 2 bedroom cottage. The property needs some renovations.

I was in this hotel for business close to airport and to town nice beach nice pool many hotel around good price I will stay there again

The staff are efficient, welcoming and friendly. They couldn’t be more helpful. Our room is overlooking the ocean with amazing views - so relaxing.

Friendly and helpful staff.

Loved walking on the beach in the mornings and watching the sunrise .

Cons: Not a 3 star, I give it a 2 star because it is. Everything about the hotel needs some care, touches and tlc. Stayed here many years ago when I came back to sk when they had a club. Said then wasnt for me.As you walk through reception on the right. That is a sight and needs something doing to it to make it look pleasant. Nothing has changed More needs to be done in the garden. A lot of dirt. Altho my room was cleaned daily and clean towels were layer out the room still dated. The colours??? Brighten the room up. Use white beddings and get rid of those sickly orange and colourful thro on bed. My ring went missing never to be found. I saved them the embarrassment by not going to the police. I cannot claim back my ring which, I'm not going to let it bother me. You learn from not locking things up or walk with your possession. No ice station in hotel. Gate locked all the time which I think is stupid. You have to keep walking round to gain entry to and fro. They need to put a gate with a lock that opens with numbers so that paying guest can choose to come in that way which would be better but, management have to trust themselves in order to trust people. All the time having to go thru the reception If you just want a bed to sleep on and not bothered about your surroundings, then it's for you I normally stay at the marriott and only stayed here because of my sister. Won't be staying again. Internet was good altho got logged out a few times. Pros: The only pros was the two receptionist. Very warm, welcoming, friendly and always with a smile. Cannot say that for anyone else. I made it a point before I departed to get their names. They are "Cherise and Kam'Ron". You have both treasures there, look after them. Nothing is never too much for them and always with a smile.

Very nice staff, but they are completely understaffed as a hotel. The BA website is completely misleading about this hotel. I would not book it through BA holidays and it makes me question BA holidays overall. It’s a long time since I have been in a hotel in such need of refurbishment. Even the letters from the name of the hotel are hanging off or missing. There is nothing on site in terms of facilities. No water, no cafe, no Restaurant, no room service. It feels very unloved and far too large for the current owners to manage. You cannot swim in the sea and the beach is full of seaweed so you cannot access the beach at all easily. The pool area is not designed, particularly for relaxation and you are arranged around a rectangle. There is a very small children’s pool. You have to go out for breakfast lunch and dinner. There are lots of nice places to eat, but I have to say I wished we had stayed at the Marriott