OYO Hotel St Louis Downtown City Center MO

Fair price for the location

Love it I will does again book

I will never book at this hotel again

Awese experience. Lovely stay at such an amazing place. Definitely worth a visit.

Don't book this hotel if your not gonna show up right on the dot at 3pm. They refused our stay because we where late by 30mins and I had called in advance to make sure it was okay and on the phone they where fine with it. But not when we showed up. Leaving me and my three friends on the street trying to find a new hotel because they refused us the two rooms we paid in full for. Saying they could not find my reservation and that we where 30mins late for check-in. Also, the garage is not the best, there is a lot of paint chiping and looks like the garage is very run down needing a lot of TLC.

We arrived for a basketball tournament and were told the hotel is CLOSED! No advanced notice. Had booked room in January. Still was receiving emails touting the place every other day. Currently no recourse for our money because we booked through hotel. I stayed at this place when it was brand new Sheraton 20 years ago. It’s been a steady decline since then with the final degradation resulting in people being turned away at the door. Sad.

Read all the reviews and the fine print before booking with this St Louis hotel. If you have vision issues, you won’t see the fine print regarding cancellations with the “pay now” feature. They charge you 96% of the room rate if you cancel with them.My mistake costs me $115 of $120! While using my phone, I accidentally selected the day before vs the needed date of our trip. When I received my confirmation, I noticed my error. I immediately contacted OYO to correct the error. I told the rep that I wanted a Saturday booking, not a Friday booking. After 45 minutes and two conversations with the rep and supervisor, the OYO rep not only refused to refund the booking error they wanted me to also pay for the actual needed booking date. They would not simply correct the date!! So, my error cost me $115 even though I called them IMMEDIATELY after seeing the error. Needless to say, I didn’t book for my Saturday date and booked with another hotel. After reading the reviews about the St Louis location, I am glad this issue happened as the reviews were horrible.

This hotel is a nightmare. The room smelled musty and like animal urine. There was no other room to move us to. The couch was absolutely disgusting, old and stained. I was afraid to sit on it. The smell made it really unbearable to sleep in. We checked out after we had been in the room for about 30 minutes at 1230 in the morning and couldn't take it anymore. The only plus is that it's right next to Enterprise Center. Trust me, pay more for a place and skip this one.

Lobby and bar were ok. Once you got on the elevator things were old and dirty. Carpet everywhere needed to be cleaned. Or it weren’t close to the Enterprise Center, we would never stay there again.