Marriott St. Louis Grand

Wonderful place to stay! Short walk to Busch Stadium!

Great place to stay nice area

Location is awesome!

Marriott St. Louis Grand Google review summary 4.2 3,868 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Priceline 8.2/10 · 1,298 reviews Tripadvisor 4/5 · 819 reviews Trip.com 4/5 · 104 reviews Marriott St. Louis Grand 4/5 · 1,957 reviews Reviews Search reviews Karla M 1/5 an hour ago on Google Abysmal hotel... Especially for the price. Stay anywhere but here if you can. I've been here since the 14th and unfortunately have one more night here. I'll start with the service as this is my biggest (but not only) complaint. Obviously the General Manager, Ms. Simbrat, does not train her staff in customer service and does not care about hospitality. The surliness of pretty much every staff member is relatively apparent, from the front desk staff, engineering staff, cleaning staff, serving staff, etc. I had to request my room be refreshed 3 times over 2 days to rude staff until finally someone came. The facility is shoddy and in poor repair. The tub was dirty when I got here. The beds have sheets that do not fit and thus come off. There are stains on the walls and carpeting. The shampoo, conditioner, and body wash are *glued/caulked* to the shower walls... And badly so, I might add... The body wash was on the floor of the shower when I checked in. To top it all off, they denied me a late check out despite 2 staff telling me they are only at 70% capacity tomorrow. I'm a Bonvoy member and this is honestly the worst Marriott I have ever stayed in, despite the ridiculous price.

Arrived at hotel early on first day and told room would be ready later and I would get a call. Never received a call so got back in busy line and waited again to get room key 5 hours after my arrival. Room itself was dirty. The second day the room was not cleaned until after 4pm and it was not fully cleaned. I had spilled some granola on the floor and it was still there when housekeeping finished. Throughout the stay there were piles of dirty linens left in the hallway which you had to navigate around to get to and from your room. All in all, this was a lousy hotel experience and I definitely do not recommend staying here.

Nice and friendly receptionist. Nice and clean rooms.

We stayed here for a night while driving through St. Louis. It was very impressive. We had a nice view of the city from our room, and you were able to see the arch. I appreciated the ability to get Netflix on the TV. The lobby was very nice, as were the rooms. If you are staying in St. Louis, I would definitely stay here.