Guest User
May 29, 2024
The only thing good about this hotel is the location. From the time we arrived, it was a frustrating experience. It was Cubs/Cards weekend and the line to get checked in was out the door, and the line for the 2 working elevators was 15 minutes to just get to our room. Once we got to the room, we found our 24th floor ballpark view was pretty badly obstructed by dirty/damaged windows. We also found pictures missing from the wall (all of the hangars were still there), our towel hook fell off the back of the door, the shower gel holder was hanging by a thread and the bathtub drain backed up after a heavy rain. Such a disappointment for a premium priced room. This place needs to do better.