Hilton Pennywell St. Louis at the Arch

Super fast and easy check in process. Some rips and a small stain on the sheets and no view. But close to The Arch and restaurants.

WAS GOOD

I chose the Pennywell for a recent overnight trip to St. Louis due to its price and location; though I have loyalty status with Hilton, it was actually the cheapest property of any of the major chains in the area. The location of the Pennywell is excellent, as it’s just a block from Gateway Arch and about a 10 minute walk to Busch Stadium. I am a ~30 y.o. female traveling solo and while I only walked around the area during the daytime into early evening, I didn’t have any safety concerns during these times. The building has a lot of old school charm both in its facade and the art-deco lobby, complete with the bank’s vault turned into a shop for sundries. The front desk kindly held my luggage while I went to a 1pm Cardinals game, and I was able to retrieve it easily when I returned. Valet was very low-key; I was the only vehicle there when I dropped off and picked up. All the staff members I interacted with were friendly and polite. I booked a Superior Room and was surprised by how large the space was; between the room and the bathroom with a huge tub separate from the shower, it felt like a mini-suite. The room had nice, classic furnishings, including a couch and desk area, though some fixtures in the room and bathroom were starting to show wear and tear from age. There were also some minor housekeeping things, like small crumbs and dust, that reflected the property could be better maintained. Nonetheless, I had a good stay at the Pennywell and it was more than I needed for my trip. I would recommend the property to others due to its value and location.

Took 3/5 days to get our room made and they left us with the same holey ill fitted sheets that came off the bed every night. Angry maintenance staff banging on the door to address what should have been a housekeeping job during the day rounded out the 1 & done experience.

In a town where the local labor pool has little desire to work, I know that I can rely on the staff at this hotel to come through. Front Desk Agents are always smiling - big plus! I can rely on V, Juli and Rana to be ready with their smiles whenever I walk through the lobby. Sarah is always helpful, too. Breakfast is always a delight as Kayla, the hardest working server, is on it with her politeness and courteous way of taking the care of the Guest. Her colleague Nia is always smiling, too. I'm at the tail end of a 6-week work trip and am really enjoying the hotel. I like seeing the Housekeeping team always keeping that lobby looking good. I usually avoid them coming into my room, but a on long stay I'll remove the DND sign about once a week. I come back and the room is fresh and clean - love it. The neighborhood may not be the greatest - especially after dark - but if you plan your day correctly, and as daylight savings has happened you can figure out the few eateries around here. The hotel is a revitalized bank with historic significance for St. Louis. Walk around the lobby and appreciate the details in the ceiling and around the vault doors. Around the corner is the Gateway Arch - a view that never gets old! Every other morning I'll grab my Starbucks from across the street, sit in the park and enjoy the view. The Mississippi River is just behind. The museum down below is free and tells an excellent story of St. Louis and it's significance in America. You'll see numerous well preserved artifacts from the old days - really cool! Note that there a few specific rooms that have stunning views of the Arch and others of the Eads bridge - the first steel bridge - the Martin Luther King Jr. bridge, the mighty Mississippi and Illinois all together. At night and all lit up is truly an amazing view. I like room 727. Management has done a very nice job running a good hotel. This is a good choice for holding your corporate events and local sports centers.

When we got here our room that we had paid for wasn’t available, but the hotel staff more than made up for our frustration. Robert was so kind to get us another room and Markiki was super warm and friendly to help with any questions we had. It made up for the hotel.