Aloft St. Louis Cortex

Overall experience was terrible and I would not recommend this hotel. Parking - the hotel needs to advise on their website and in their policy that parking in the lot by the hotel is $25 per night. Or, you have to pay to park on the street. Parking on the street is free on The Weeknd’s. Customer service was poor. We initially booked 9/5 to 9/7 but realized we needed to check in a day earlier. So, I contacted the hotel Monday 9/1 and asked if we can change our check in day to Thursday 9/4. I spoke to Michelle and she confirmed with me more than once that our reservation had been successfully changed to 9/4 through 9/7. I was even charged the additional fee for adding on the extra night. However, this was not the case. On Saturday 9/6 staff kept knocking on our door saying it was time to check it out. We were confused so we called the front desk. They told us their system showed we were due to check out on the 6th. I politely tried to explain the above to the staff member. She stated it was best for me to go downstairs and talk to the supervisor on duty. The supervisor on duty was not understanding and gave me a BS excuse about the system moving the dates back to 9/4-9/6 because my original reservation was only for two nights. I told her “so we’re being kicked out because your employee doesn’t know how to read a computer screen??” I even explained to her that Michelle confirmed more than once that we were booked from 9/4 - 9/7 and that we were charged for the additional day. She tried to tell me that was the incidental hold. I told her that wasn’t the case because Michelle told me the incidental hold was a flat $75. Well that was a lie. Michelle even told me on the phone that she was new and had kept putting me on hold to ask for assistance. I should’ve asked for someone else to assist with the reservation change but I decided to put my trust in Michelle. The supervisor did not try to remedy the situation and said our only options were to pay $300 for another night or leave. We decided to leave and book another room and they only gave us 15 minutes to gather our things. This was absolutely unacceptable and the worst experience ever. As we were 7 hours from home and had to spend $200 on a room at another hotel. NEVER EVER EVER BOOK HERE!

Friendly and helpful front desk. Comfortable room on top floor. Large comfortable shared lounge and games area if wanted for a group. Convenient location to universities and train station or town amenities by car or walking. Unfortunately, there is no on-site parking, but you can get advice for where in the city to park.

It was beautiful. The lobby was cute with art! The room was spacious. The toilet and shower were separate!

Large room. Comfortable beds. Friendly staff. Clean facility.

Very dangerous neighborhood after dark. Staff is uncaring and almost hostile. Valet was busy talking to his friends off in a corner smoking dope - I had to go get his attention and he made my car smell like something out of Cheech and Chong movie. Let me be clear - this hotel and the whole neighborhood sucks and is very dangerous. Do not subject your wife, daughter or girlfriend to this hotel or this neighborhood in general. It's awful.

We had an overnight stay here for a last weekend away as a family of 2 and it exceeded our expectations. In a pretty good neighborhood, in good distance to everything around we wanted to do. The amenities were great, we didn’t get to experience the bar by our own choice but it looked fun too! The breakfast options were great and delicious, the waffles were A+.

Like more of the average starred hotels I took with a grain of salt when walking in, it had a modern but pleasing look. Checking in was a little confusing but staff was very helpful. Then when getting in the room it was tad bit smaller than expected, Although beds were comfortable and didnt mind the a/c noise as long as it worked. Plenty of towels were provided I would say I would comeback if I were planning to go to St.louis again

Near specialty hospitals, very clean, great for families, has a gym, pool, beautiful pit. Staff is wonderful.