Altapura

This was one of the best ski in / out hotels I’ve ever stayed. The staff were most helpful and friendly. The hotel restaurants were great to eat. The wine and cocktails were on the high price but very much worth it.

If you want a good nights sleep don't stay here ! In the rooms split over 2 floors there is no way of altering the room temp which meant upstairs was constantly overly hot and stuffy resulting in a terrible nights sleep and downstairs fine as temp controlled by an open / closed window. Complaining made no difference although they claimed they could turn the temp down. I left the hotel exhausted through lack of sleep and still ill for the first time in 10 years ! BTW they also try and slug you with an extra 4% on top of the bill as a tip for the staff who are clearly underpaid. Worst hotel I can recall staying in and I'm used to some pretty cheap ones which of course this isn't.

Great hotel with good facilities and very friendly and helpful staff. Highly recommend staying at Altapura

Not a 5 star hotel. The food is the worst I have ever eaten. This was mentioned by Suzanne E in January 24 and I can confirm this. Food is served on cold plates no hot plates. A buffet section where baked beans for breakfast are cold, sausages are white and inedible. Bacon cold and if you want a fried egg the chef has too cook it for you and served up lukewarm. The evening meal is buffet but always cold. The choices are truly shocking the only thing that is nice is bread as they cannot make that. Seriously don’t eat here my 2 friends in party of 11 which cost close to £25k on a package deal with Inghams went down with food poisoning due to eating oysters at the hotel. No doctor on site so friends had to stay in their room for 2 days. Truly shocking and ruined our holiday. Asked for a twin bed and was given a double bed. Window in the room wasn’t closed properly and couldn’t get it fixed till next day.

Having had the best review from friends some 12 years ago, saying how amazing it was, and that we should all stay here, one of our group managed to secure a group half biard booking for us all to go, costing £25k there abouts. The hotel, not a 5* for so many reasons, its in need of some tlc on decor, restaurant was very basic, food limited, almost every night cold, tepid, with cold plates, but dessert plates warm. One night we had chicken and chips no better than cheap basket food, £5 you'd pay the most for it. The kitchen staff changed every sitting and every day, no one consistent in the kitchen. Two friends had food poisoning, they were the only ones to have oysters. Me and two ithers had plastic in our soup, seemed to have been added to the blender. Drinks tarrif varied in the bar, I paid three different prices for the same gin and tonic ranging from 21 euros to 17 euros. A number of staff in the bar and restaurant were rude, impersonal and seemed poorly trained in hospitality. On dealing with mistakes language issues seemed to be blamed. Our room was ok, clean towels daily, but cups etc went missing and had to be asked for. Hotel felt tired, and the staff too, I'll equipped to manage tasks. For a miserable culture to develop it seems that this is from the top and filtered down. The only nice thong was the hotel ski shop, who helped me with my skis. The spa had lots of children in it and parents didn't seem to take notice of the times kids could be in the spa. Although ordinarily I wouldn't mind so much, but it wasn't managed by the hotel staff. I've skied Val Thorens before, it's beautiful, I'd never stay at this hotel, nor any hotels associated to it, seems like its been ruined since it became a chain, sadly. Too expensive, badly run, tired, and not up to a 5* standard they've labled it as.

Nice hotel but it’s very hard to question the logic of a 5-star hotel with fabric shower curtains. We arrived to a very smelly room thanks to a damp shower curtain which I had to manually remove to remedy the bad odour. I cannot fathom the logic of using a shower curtain that will get wet and smell. Another bizarre issue is the location of solid metal light fittings placed immediately above the breakfast tables. As a result of these low hanging bulbs, my wife and I both got smacked in the face on numerous occasions as these fittings are located at face height above the breakfast seating area. These are heavy items, and we were both hurt on several occasions as you forget their location whilst dining until raising from the breakfast area. The swimming pool is also not child friendly. We arrived at 5pm with our 3 hound children (aged 1, 3 & 5) as we previously noticed a signpost saying that it was adults only from 6pm-8pm which was fair enough. After a few minutes in the pool, the receptionist walked over to advise the pool was a “quiet area”. We immediately felt unwelcome and decided to leave. I would like to understand why the hotel feels it’s necessary to ask young children to be quiet in a swimming pool and if this is a realistic expectation? The hotel is in a great location and finished to a very high standard, a few simple changes would make the hotel so much more comforatable for it's guests.