Guest User
September 1, 2023
BE VERY CAREFUL with this hostel ⚠️ They canceled our reservation out of hand, less than 24 hours before our arrival, knowing that we were going with a baby. On the first call, we called the hostel and they blamed Booking saying that they were the ones who canceled. We called Booking who confirmed that it was them. We tried several calls to the hostel, they didn't pick up the phone, it seemed as if they had blocked our phones. The reason was because the card was not valid, a card that has been valid in the four hostels in which we have stayed on our trip from Seville to the Basque Country. It seems that it was not profitable for them to stay for €50 during the season when students arrive and can charge €100 for the room. If they have acted with such bad ethics, knowing that there was a baby, I don't want to imagine if other people have problems. Finally we have booked in Béjar, we are left with this bad memory of this hotel, we will never make a reservation with them again.
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