Hotels Near Park Community Building in Salem

Great place to stay! Good place for kids to come!

We had no problems and enjoyed our stay in a King Suite. Good location as there are lots of restaurants in the area and easy to get around. Only downside was the pool was closed but we probably would not have used it anyway. The staff was very friendly and the breakfast was very good.

I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.

When I booked a suite with the two rooms for 4 adults online I had no problems, but when I went to check in I was told the room was only for 3 adults. I didn’t say anything because one of the adults ended up having to work and couldn’t join us. To me that is wrong it should not have allowed me to book online if the room was for only for 3 adults. If the other adult would have came, would I of had to get two rooms? With having the two rooms and the air conditioner being in the couch area, it was extremely cold in the couch area, but because there was just a tiny vent to get air in the back bedroom it would be warm back there. No way to regulate the temperature to where everyone could be comfortable. So the person who slept on the pullout couch froze so the people in the bedroom wouldn’t sweat. Beds were extremely uncomfortable. The Ice/snack area was not temperature controlled, so it was extremely hot in there!! Like take your breath away hot when you walk in. Things we liked about the room was the size and the spacious kitchen area with a big refrigerator and the big table, although the chairs were stained and could use a cleaning. Bedroom area very spacious with a little vanity area and nice size closet. It was quiet, we didn’t hear other guest. All in all it looked clean other than the stains on the chairs. Although we loved the size of the room I would not stay at a Candlewood again, just because of the uncomfortable beds and not being able to regulate temperature in the bedroom area.

The suites are decent - well equipped and clean but we had a few complaints during our stay. There was trash and huge bags of towels in front of our door which was lying there since before arrived at the place. We had to call the front desk twice and had to finally go to the front desk to get it cleaned/picked up. The check in process is a little cumbersome with there being a separate counter for picking the keys after you complete the basic formalities. In addition, we requested a suite on the first floor - there were none available. We had to carry our heavy luggage ourselves to the second floor with no elevators on property. There is no room service nor any cleaning service - we stayed for five days and we only had our trash picked up two times, and the person who did so refilled our coffee supply and provided us with fresh towels. In all, the location is great with cracker barrel closely. Suites are decent with more of an Airbnb feel, but the service is poor.

Bright clean cheery entrance area and sitting and breakfast rooms. Staff very helpful. Room was OK, with bed that was very comfy, but closet door handle was missing and replaced with totally wrong small cabinet knob, hanger was missing from back of bathroom door, holes in bath wall from some soap dispenser or similar item that was no longer there, bathroom floor was dirty. Breakfast was very good. Eggs, instant oatmeal, yogurt, juice, coffee, very good bagels and English muffins, bananas, etc. We probably would stay here again, but we sure do hope that they get on top of maintenance/repair items that are very shabby.