Just had the worst experience at a hotel. Front desk clerk failed to notify us that there was no hot water, placed us in the wrong room so we had to get replacement keys, and when we got in the room the heat and air unit was not functioning. We agreed to stay but asked for a discount and was refused. We left the hotel and asked for a refund. The clerk called the manager and she was rude and unprofessional. Avoid this hotel at all costs!