The House by Elegant Hotels - All-Inclusive, Adults Only

I am not going to comment on the structure, fabric and aesthetics of this hotel, as it is due to be refurbished soon and, hopefully, this will improve its tired appearance. I hope, however, that any improvements that are made, will not be to the detriment of this amazingly friendly,yet intimate hotel. The food at many all inclusive resorts leaves a lot to be desired, but the menus here are varied and of a very good standard. Only the occasional buffet and barbecue were a little . disappointing, with limited choice. There were a small number of premium spirits not included, but nevertheless,the standard of cocktails was excellent. Situated right on the beach, water sports are included,as is a water taxi to take you to sister hotels where all inclusive applies for facilities and dining. This is a small hotel with a big heart. Please don’t change too much, especially your staff who all went above and beyond to make our stay very special.

I am incredibly disappointed with the management of chain ElegantHotels. We had a confirmed booking, but they changed our hotel last minute, offering us their sister property, The Coral, the house etc. This was extremely inconvenient and caused a lot of stress as we had planned everything around staying at The House. To make matters worse, communication was dreadful. They took ages to reply to our emails, leaving us in the dark and anxious about our accommodation. This level of service is unacceptable, especially given the reputation and cost of staying at such an establishment. I sincerely hope our stay improves, but this has left a very bad taste in our mouths. Avoid if you want a hassle-free vacation.

We stayed here last year and 10 days wasn’t long enough. So this year we visited end of May for 14 days. Leaving was still a wrench!! The staff here are among the best we have ever experienced. The hotel is a perfect small oasis with impeccable and fun loving staff - Andrew/ Wade - too many to give a shout out. The champagne breakfasts are great- the ladies doing the fresh omelettes and eggs deserve a shout out too. The beach staff were so attentive water / drinks / cold flannels and ice lollipops. Jason the manager sorted out a few issues for us in a quiet and ultimate fun way. Looking forward to being back next year

We stayed at The House for 10 days in March this year as a couple. This is one of the best holidays we’ve been on and it was absolutely the staff and the homely nature of this hotel that made it for us. The rooms in the hotel are due to be refurbished so we’re a little tired, but this did not affect our stay at all! Comfiest bed I’ve ever slept in! The breakfast was amazing every single day and the evening meals were well presented with good options. Most evenings were a la carte and we particularly enjoyed the fact the menu was displayed for each evening at the start of the day. We anticipated that we’d use the dine around programme with Elegant but ultimately the menus always looked so delicious at The House that we didn’t end up leaving, apart from the night when we enjoyed a lovely meal at Positanos next door. Cocktails were expertly prepared and ambassadors were always on hand by the pool and on the beach to bring drinks, ice lollies and cool towels as well as the occasionally pots of suncream! We noticed after a few days that ambassadors learnt what drinks we liked and had them ready for us before we asked, which was a wonderful touch. My partner doesn’t drink alcohol and they made some wonderful none alcoholic cocktails for him. One stand out experience of the resort was dressing for evening cocktails and canapés on the beachfront before a dinner in the open air of the in-house restaurant, which was particularly romantic. Absolute shout out to the wonderful chef/s both behind the scenes and in front of the barbecue. My partner eats meat and fish but I am vegetarian and there were always great options for me. There was usually only one veggie option on mains and starter each day but they were always delicious! The staff really make this place, they were attentive, on hand whenever you needed them and such a good laugh! The ambassadors, bar staff and extremely hard working manager always went a step above and beyond for guests, but most importantly they were approachable and friendly in a genuine way that made this hotel the most homely place we have ever stayed. It is not easy to get a balance of luxury and homely but The House impressively achieves this. We already can’t wait to come back again once the rooms are refurbished. It’s hard to single out staff as everyone was so wonderful but we wanted to do a big shout out to all the staff on the egg station at breakfast (especially to Pat who gave me directions, recommended pans to my partner and generally chatted about life each morning with us) and to Jason, the hardest working manager I’ve ever met. Can’t wait to go back!

We have been visiting this wonderful island for over 30 years and can definitely say this the best and most welcoming hotel we have ever stayed at. The service and food exceptional. Big shout out to Wade who makes a real Dark & Stormy. Andrew, Agnes and Kobia all top people, along with many more. We'll be back next year after the refurb and hope the same people will be there, they make this hotel great. Keith & Linda H

We have stayed in this hotel before, chose it for its quiet vibes - it’s adults only. However this time at 7 something in the morning music is playing loudly in the restaurant, loud enough to reach our room and completely spoil the peaceful morning ambiance of the sea lapping just some feet below. Over breakfast, again the beautiful ambiance of the nearby sea is ruined by music. I noticed that it wasn’t just myself and my husband who were having to repeat themselves over the music. Looking around us most people seem to be over 50 and I’m pretty sure they too would rather hear the sea than feel like they are at an Ibiza beach club before 9 in the morning. Twice we spoke to someone called Jason. The first time he said of course he’d sort it as it’s what the guests want but as no change happening spoke to him again and his abysmal response was that they had to play music as it’s a restaurant… it’s a restaurant in a hotel, one that was it seems sadly more elegant than it is now. I suggested that they wait till 10/11 am before they play music (we’re not against music - they had great live music a few nights ago) but I could see my views on early morning music didn’t count in his eyes. Such a shame, as all the other staff we have come across are obviously hardworking, very helpful and friendly. The hotel is awaiting renovation but is immaculately clean.

Trip advisor WOW We originally booked the Waves hotel, but due to the adults only side being refurbished we had the choice of moving to the House. From the moment we arrived we were made to feel at home and welcomed to this small hotel. The staff were amazing, just to mention a few, Denis in the bar, Wade, Pat in charge of everything to do with the eggs, the omelettes were great, ham, cheese, mushroom and onion that I had was delicious. “Few too many times” The choice of food was great and delicious. For all the negative reviews, I think they might have had one too many rum punches. Just to the right of the hotel looking out to sea is a small reef great for snorkelling, I’d recommend bringing water shoes as some of the broken pieces of corals and shell etc are sharp as you get in. There has been some negative reviews about the hotel needing updating, and the hotel could do with an overhaul, which is coming soon. But had no complaints, the rooms are spacious and comfortable. I really do hope they hang on to the staff when they do the re-fit. We had a ground floor garden view and would definitely be happy to book this again. There is no reception, but the ambassadors are very knowledgeable and can’t do enough for you. To sum up, if you want a small relaxed hotel, where you are made to feel special then the House is for you.

This is a typical all inclusive where it’s not ALL, but PART, where you get the bottom shelf drinks, but have to pay for anything decent. Our room was in need of a refurb but very comfortable, however having paid extra for a suite, we were extremely close to the restaurants extractor fans, so we had constant noise and smell! However the food was good although not many choices, and the staff were excellent. A special thanks to Agnes, Kriezy and Dennis who made our stay memorable.

We are actually at this amazing little gem as I write from my sunbed overlooking the beautiful sea! We were really worried before due to some very negative reviews but I wanted to write this to say how happy we are we chose here! There are sunbeds a plenty and the wonderful staff cannot do enough for you. Continually coming around the pool area to ask if you want anything, drinks are a plenty and delicious , food is great! It is a little dated hence the refurb happening, but rooms are very spacious and clean. Nothing is to much for them, I even asked for extra lamps in my room and they arrived in minutes! I loved the no reception concept, so no queuing, you just ask someone whatever you want and they make it happen! If you want a true Caribbean, totally chilled out experience I recommend here, if you want a stuffy, action packed noisy experience then not for you! They even secretly set up a birthday breakfast with balloons for my husbands birthday as we were a ground floor terrace. For us it’s been perfect and central to all the other restaurants like The Cliff, Sandy land etc we also booked! Thank you The House for your wonderful hospitality xxxxx