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Wyndham Salvador Hangar Aeroporto
4.2/568 Reviews

Wyndham Salvador Hangar Aeroporto

Salvador|2.28km from Deputado Luiz Eduardo Magalhaes Airport
The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

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Top rated hotels in Salvador

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Wyndham Salvador Hangar Aeroporto
4.2/568 Reviews
The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu
Casa di Vina Boutique Hotel
4.4/5101 Reviews
All perfect. Note 9.5. If you want to be note 10 you need to have a better blackout in the rooms because the balcony is super clear when the sun is born. We had only one problem with the lock, because the card failed to open about three times and we had to return to the gateway.
Pousada Stella Tropical
4.1/529 Reviews
Stella Maris
Excellent place to spend with the family, quiet and pacified place, very close to the beach, many restaurants both on the beach during the day and around, markets and shops all very close, Ha is also very close to the airport that made our trip easier. A dress for all of the very charismatic and efficient hostel.
Best Western Salvador Hangar Aeroporto
4/569 Reviews
I would like to congratulate the bartender Danilo who makes a great caipirinha and knew how to communicate in my language, excellent service and good food, polite and efficient receptionists, clean and very tidy rooms.
Hotel Praia da Sereia
3.6/520 Reviews
Excellent service, check in super fast. Breakfast well served! Super educated officials
Hotel Pousada Encanto de Itapoan
4.2/518 Reviews
The hostel is comfortable, organized and clean, staff are sought and educated. It is 2 minutes walk from the Itapoan beach close to the lamp, in a reserved piece of the beach, with the low sea creates natural pools and vc stays all day there, in hot water. As a point of opportunity for the hostel, improve breakfast, because it is very simple and with very few options, they could vary the cardapio a little more to be more attractive. They don't have lunch and dinner service, but there is a 5min walking restaurant with fair value, the Ifoods charge a absurd delivery, or choose to eat on the beach itself, but everything was worth it and would return.

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Number of hotels3,401
Number of Reviews 5,140
Lowest PriceJPY 1,498
Highest PriceJPY 47,840
Average Price(Weekday Night)JPY 9,307
Average Price(Weekend Night)JPY 9,559