Guest User
October 13, 2024
Checked in october 13, 2024 around 02.00 Garden by the bay. I expect less people since its sunday and I want peace of mind. Waited for the 02 pm transfer and by surprise there were foreigners too with the 02.00 pm boat transfer. Sadly Filipinos and foreigners are not on the same boat. Filipino guests stay with the BANGKA and foreigners went with the speed boat! Oh, very accommodating, Is it because foreigners pay more? We have the same room by the way 302, 303 and we stay in 301. I have never been humiliated by this kind of services. I have stayed in luxury hotels such as six senses, pullman, le merriedien, marriot and even aman and yet here we are, club samal with plenty of restrictions. Decided to have dinner and guess what, we are not allowed to have dinner by the beach bar since it is only available by the sad empty main restaurant on the second floor. It is available with 15000 php set up on the beach, they allow it for free though for snacks and stuff which I find annoying. You can serve pizza and burger by the beach but cannot serve dinner? Same menu is used by the bar and the main restaurant. Nakaloko? It was not full, and are service personnel only doing this touse one facility since it is not busy? Well nothing I can do since its their rules. Tbh, maximizing more facilities would cater more revenue. PROS Bar personnel where great! Had fun with the cocktails during the afternoon and the services were good. Room, amenities were great, bed comfy, bathroom clean and the room itself is nice. Cannot compare to 5 star resort but not bad for a hotel in samal. Well, the general manager should have their Training manager train their team members more. Sad, the hotel is nice but the servives is not up to par. I do not mind spending money for food and drinks. Guess will try next time once you decide to read this review and improve. REMOVE your double standard services for FOREIGNERS. FILIPINOS can pay too. Remember majority of your guest are local travellers and not FOREIGNERS.