Guest User
December 20, 2023
I was a guest at the Dominican Tree House Village for a retreat. On November 10, 2023, as I attempted to cross the bridge connecting sections of the village, I encountered an unforeseen hazard. The bridge, which I later discovered to be unstable, had a plank that was not properly secured. As a result, the surface was damp and slippery, making it excessively hazardous for guests to traverse safely. In attempting to navigate this treacherous bridge, I slipped on the damp plank, causing me to fall backwards. In order to prevent a more serious injury, I instinctively grabbed onto the bridge rail. Unfortunately, the bridge rail did not provide adequate support and I ended up fracturing my arm. This experience was extremely distressing, and I am fortunate to have avoided more severe consequences. I was deeply dismayed to find that there were no warning signs present to alert guests to the unsafe condition of the bridge, or to advise caution while crossing. As a paying guest, I expected the utmost consideration for my safety and wellbeing during my stay at the village. Due to the seriousness of the injury sustained at the establishment, I requested to the owner a refund for all the fees paid for my stay and all related medical bills. After conversing with the founder, I was met with a remarkable level of condescension and disappointment. Not only did he refuse to refund my money, but he also offered me another trip free of charge, completely overlooking the fact that I suffered a traumatic fall and fractured my arm during my previous visit. It's analogous to being served food poisoning at a restaurant and being offered a gift certificate for a complimentary meal." Based on my personal experience, I strongly discourage anyone from visiting the Dominican Tree House Village. Not only do they seem incapable of ensuring the safety of their patrons, but they also exhibit a complete lack of willingness to assist guests who encounter accidents on their premises.