Hotels Near Sonata Town Center in San Andres Cholula

Certainly, here is a more assertive version of your review with additional feedback on the room: I had an utterly unpleasant stay at Hotel Camino Real Angelopolis, and I have no qualms about giving it a scathing review. The hotel's cleaning standards were abysmal, with a noticeable lack of attention paid to maintaining a hygienic environment. Adding insult to injury, the access to the hotel was a complete disaster. The elevator was out of order, and the key access to the rooms was malfunctioning, causing major inconvenience and stress for me and my family. We had to wait for an unacceptably long time, carrying our children and luggage, just to gain entry to our room. Moreover, the room itself had numerous problems that severely impacted our stay. The air conditioning was ineffective, leaving the room uncomfortably hot and stuffy, and the bathroom had poor drainage, resulting in standing water after every shower. The beds were lumpy and uncomfortable, and the linens were threadbare, providing little comfort or rest. In my opinion, the hotel's management is entirely incompetent, with a complete lack of interest in the well-being and satisfaction of their guests. When we requested to speak to the manager, they sent a security guard who was entirely unhelpful and seemed to mock our concerns. To sum up, I would strongly advise potential guests to avoid Hotel Camino Real Angelopolis at all costs. With such a terrible cleaning standard, disastrous access, and poorly-maintained rooms, there is no reason to subject yourself to such a dismal experience.

We were there because I had to undergo some cancer screening tests at the nearby Angeles hospital, normally not really a fun trip. But this hotel managed to turn it into a little romantic outing. The rooms were nice (we had a junior suite because the prices were so reasonable), the gym is pretty decent, the pool is heated, and the restaurant is part of a famous Mexican seafood chain. The service everywhere was friendly and professional. This is a very well run hotel. We are very experienced and discerning travelers, on average we spend some two months a years in our retirement traveling all over the world, so this is not an idle complement.

The problem was that I left at dawn and wanted to check out and there was no one at the reception, security or parking

Very good impression of this hotel, cost-effective, better and cheaper than Mexico City Airport. Well, the airport is for connecting flights. There is a bus from Mexico City Airport to Puebla. It takes ten minutes to get off the bus and take a taxi to the hotel. The traffic is very convenient. The breakfast is local, but the scrambled eggs and broccoli are very suitable for the Chinese stomach. Hahaha The fruit is very fresh. The room we booked does not include breakfast. We paid for the card in the morning. The waiters are very good, but not much English, but the basic communication is still no problem

We had been driving since Tepic until 2:30 a.m. and could not find a hotel on our route until we got to the Holiday Inn, Puebla. Exhausted, we were grateful to arrive and be able to park our loaded car out front. (It wouldn't fit in the parking garage with the roof rack loaded.) The front desk staff was so accommodating and professional. Check out was 1:00 p.m., so we had ample time to rest before continuing our travels. The room was clean and comfortable, with a nice, big, hot shower. We are IHG members and received excellent service.

Firstly, we were surprised to see, by hotel signage, that it was a Marriott property or we would have communicated with Marriott directly as we are members. Upon arrival I was pressured by front desk staff to submit a deposit ”just in case we made charges”, we knew we would not have any charges yet after the pressure I complied (I did speak to the Manager who cancelled the charge on our last day). We had a double queen bed room, the beds were comfortable, the A/C was the noisiest I've ever heard, louder than the TV unless the volume was raised a lot, it was also difficult to set the desired temperature and if you turned it off (it was always cold! no matter how much we fiddled with it) the room was super stuffy since there are no windows that open. The bathroom was ok yet had no ventilation and the extractor was not working plus the towels were some of the roughest I've ever experienced. Some of the lights in the room were not operating. All the above we did not complain above, they are just what was in the room during our stay. The one thing we did complain about was the TV system in place, we travel a lot and bring our media equipment for nights spent in, like Fire TB, etc. We also have several online media services which we maintain and use all over the world, like VPN, HBO, Amazon Prime, Netlix, YouTube, etc. While the TV in room can allow you to view Netlix and YouTube, you will not be able to access any other service nor use any of your own media devices. I know several families that bring along video consoles for their children to keep them entertained for example, but the system in this hotel is blocked to any devices from your cell phone or any external device and while we don't have children, having to watch Mexican on air programs (and we are 100% fluent) is not my idea of entertainment. HBO shown on their system does not correspond to any of the descriptions shown on the guide. When I brought this issue up to Management they just said ”Oh, yes we do block all content”. It's a small detail but when most people own more than a few devices, it's very close minded of them. At least they don't charge additionally for Internet which Marriott is known to do.... The restaurant on the main floor was another disappointment as the food was completely without flavor and /or salt, for a Puebla offering is not good at all. We paid for the breakfast buffet at $250 per person. They had someone on the grill making eggs (worst Huevos Rancheros ever!), quesadillas, chalupas, etc. The ”guisados” a beef and potatoes one and a chicken one are best skipped. The beans just ok, the coffee was dark water and while they have an espresso machine it was not in operation. So had juice and some mini pastries which were good. We were never tempted to order room service as offerings in town are much better and many are cheaper as well. The staff were very friendly and we enjoyed speaking to them, we also enjoyed our view of the Popocatepetl volcano which is always l

Generally good. Including that they have a lactose-free milk option at the buffet. The person who was outside only told me where the reception was - which was closed - but with both hands occupied by the suitcases, it is difficult to open it (since it has a knob) and they do not help you open it despite seeing that you have your hands busy, I considered it a minus point to the hospitality. It would be nice if there was a plaque explaining what the hotel was previously. What is that chimney and what was it used for, etc., as well as they have signs of what the fauna is called. Thank you.