Jaimee M
April 13, 2024
BEWARE! They advertise a refundable rate - but if you cancel they will charge your credit card anyway and tell you all rates are non-refundable. I have the emails documenting that the rate I chose was refundable if I canceled by a certain date/time (which I did). They will not honor it, and when I asked to speak to a manager, I was told there are no managers and the employee on the phone was the only employee. For someone on a tight budget the loss of $232 is significant.