The property was clean and smelt good. We were informed upon checkin there were no pool towels available at the moment but they would bring them out when done. We decided to go anyway and set the room temp up so when we returned the room would be warmer. The towels were not ready. We walked back to our room soping wet to a cold room that doesnt have a working heater. When we told the front desk she informed us the hotel was sold out and nothing they could do. We requested extra blankets, they came up 30 minutes later, doenst seem long unless you have two children shaking from the cold. Last the tv glitches, and we dont have enough towels in the room. We do the drive between texas to New Mexico or Colorado 2 times a year always stopping along the way. we will never stay here again, the lack of urgency or recommendation for the room temperature and towels had made us think it would have been better to drive straight thru.