Fairfield Inn & Suites San Antonio Airport/North Star Mall Reviews

It is convenient to go to the airport. The hotel Ubers to and from the airport. The staff is helpful! The breakfast is warm and fulfilling! Will stay here again!

I really loved staying at this hotel and will choose here for my next trips to San Antonio.

The breakfast is horrible and limited for a "breakfast buffet" The gravy for the biscuits just taste watery n plain. When i went to the front desk to ask for towels for the pool because they were out they told me they would bring them to me and that i could only get 3 for my family of 4 but in the end they never came. And pillows are soo uncomfortable

For the money, you're better off at Super 8. I should have stayed at the Courtyard across the parking lot.

Room not ready at checkin time. First night was kept awake till 2am with a party next door. Tried to call front desk ( no answer). Had to go downstairs to the front desk twice before they would do anything about the noise.

The toilet was broken and they told us aside from no other rooms available that they were not a full service hotel “we are Fairfield” whatever that meant. Very disappointed.

We usually book through Marriott Bonvoy and haven't ever had an issue at this location. Our air conditioner was noisy, the bed had a huge lump down the center and the pillows were ridiculous. Staff was ok, but usually very courteous and professional. 1st night of an anniversary trip and it wasn't great, by any means

Facilities in the rooms are very neglected, especially the bathrooms. The toilet paper holder is heavily damaged and rusty, posing a risk of cutting yourself on the rusted metal. The bathtub appears neglected, and the floor is damaged. Room cleanliness is average, and during my two-night stay, the room was never cleaned. I had to go down to the front desk to request a roll of toilet paper and water.

We were visiting the San Antonio are for the first time. Upon arriving to the hotel we waited awhile until we were able to check in because there was no staff available to do so. Once we were checked in we went up to our room. The room had a musty smell to it which was terrible but when we asked for a new room we were accommodated but it was not much better. It was not the best accommodations but we could not cancel once we booked because it would not allow us too. We will be back to visit San Antonio but will not be staying here again.

It was a terrible experience. Hotel entrance was so difficult to find. Front desk lady was great , she offered us water as well. Room was too small, bed sheets had hair, bathroom tub doesn't drain , paper thin walls and every time some one closes their door , I could hear a loud bang. One more thing breakfast was very bad, coffee was just hot water other than a big pile of already cooked pancakes there was nothing else.

This hotel was very clean and nice. The staff were amazing and very friendly. Would stay here again!

Very accommodating and allowed us to check in early. No working exhaust fan in bathroom.

Customer service was excellent from front desk to housekeeping .

The apparent upgrade done to the property was not sufficient.