DoubleTree by Hilton Hotel San Antonio Downtown

It’s an old hotel with some tons of renewed. Is a good hotel. Stuff very friendly. The thing is my check in supposed to be at 4pm nas I get there 5pm and had to wait almost an hour to provide a room for me. It was PACK.

Heavey smell of cleaning chemicals in the room and after 2 days, smell of cigg Smoke was then evident...

It was relaxing quiet clean the check in was smooth super friendly I will be back in future trips

Food quality is poor. Food presentation to the dinner table and correctness of order is very poor.

Excellent

Microwave not on rooms, u have to go to the 1st floor, limited transportation.

I’ve stayed with this property quite a few times before, and I’m sad to say it’s loosing it’s luster for me. I left early last time displeased with the place, and I did the same on this latest trip, as well. Virtually every innkeeper within a 3 miles of the river calls themselves “on the River Walk.” Let me assure you this property is not on the River Walk, and not within comfortable walking distance. It better serves the government offices, and the nearby college than the River Walk. I picked it based on price, free parking, and room quality and two of those calling cards have slipped away. If I’m going to be forced to pay for parking, as I am today, I’m better off picking a property with similar pricing and park in one of San Antonio’s many convenient municipal garages. In years past the parking here was no-charge, but they have changed that. I’m very sure the amount I was charged was considerably more than what I reserved. I don’t have the proving documents, thus I got stuck with paying for this, but with a commitment to look around and find better next time. The staff was most courteous, and they do have a diner on-site, with a bar. None of the rooms have much of a view as they are too far from anything significant, and they are on the wrong side of the Interstate.. They threatened to charge me an early arrival fee for showing up 2 hours early, but they didn’t. Those fees I consider to be gouging the customer, when it’s obvious they didn’t sell out the night before, and they have left over clean rooms doing nothing. It has a beautiful water feature, and a pool surrounded by an atrium. The lobby is full of glass, and lots of inviting bright light. They also have a well-stocked pantry for late-night snacking needs, but it didn’t have any beer. I’m irritated with the fees, fees, fees, as the room rate is plenty enough for this class of service, and it’s obvious they are looking to nickel and dime the customer into bankruptcy. Increasing the rate once booked is bad business, indeed. And, they didn’t offer me one of their signature cookies upon checking in. Who knows if I’ll be back, but I left there with a sour taste in my mouth for the place. There is SO MUCH competition in the immediate vicinity, it would pay anyone to look around and check all the details before agreeing to stay here. The room and property quality is good enough, but the methods and procedures are certainly less than I expected.