Hotel Indigo San Antonio-Riverwalk

Excellent service!! Staff was very friendly!!! Loved the view!!! Best place we've found to bring pets so far!!!

Comfortable, clean, pleasant and helpful staff. Would definitely book again.

Friendly and helpful front desk staff. Pleasant environment.

Very nice, small, quiet atmosphere. Very good staff. We will return.

Checked in late with my friend for our reservation and was accommodated by Veronica who made what I thought would be a difficult process easy and simple, we were grateful. She was very friendly and bubbly and made us both laugh. The other desk attendant matthew was also excellent and offered great recommendations for dining and shopping since we needed advice on where to go, and he even gave us maps with restaurant and boutique locations and a river shuttle time schedule, so our lunch spot was easy to choose and get to. He also gave us a copy of the hotels restaurant menu, mentioned as one of the dining recommendations, which was great because after looking at it we ended up just eating there for dinner later on instead of on the Riverwalk again. Restaurant was slow at times but very good food and the bartender rudy was very good. Rooms were a nice size, sp****, low lighting, but I still don't remember thinking of them negatively. Beds were comfortable, bathroom felt clean. The next morning was easy if less accommodating mainly by cleaning ladies, but checkout wasn't bad, no late checkout which I didn't like, but overall we had a great night and a lovely experience. My friend has been to this company before but I haven't and I want to stay at more IHG hotels since they are newer to me compared to Hilton because I had such a great time.

Cleaning staff were using ***** and cleaning 1 room next to ours for 5 hours.

The check-in process was poor. The hotel room was not cleaned and restocked with clean linens and towels and the hotel location was not great and the rate was ridiculously high considering the location and all of the issues.

Overall a fine stay for a reasonable price. The rooms are clean and the location is easy to get to. Rooms are very basic and are in need of a bit of renovating (especially in the bathroom - caulking coming up, general wear and tear). The restaurant is simple and lacks a lot of options - the service was slow for the few times we ordered. There is direct access to the north end of the river walk and it is a nice 15 minute walk to the main area. Plenty of Uber and scooter availability.

Rooms are small for $200.00 a night. Have a funky smell to them/older. Parking for your car is either $35.00 to self park or $55.00 valet which is not disclosed until arrival