Janet L.
March 8, 2024
Classic lovely hotel in a very convenient location. Our room was not ready at 4:35 for a 4:00 checkin and we were offered a downgraded room but no conciliations were offered. A room that met the basic outline of our reservation was found but was dreadful, noisy, not clean and much less than expected. We luckily connected with the concierge, Petra, who helped us move to a better room later in the evening. Our second room had a terrific patio but unfortunately was loud at times due to elevator mechanical issues. Overall, the property could use an update, frayed carpeting noted in each of our rooms.